Subject: Re:
From: Pankaj Thapliyal <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 4 Jan 2021 14:22:43 -0700 (MST)

Akshay Kamboj : 249 chats taking good chats just lacking in soft skills like apology and empathy(Chat) 
Kuldeep Bhandari : Doing good cases and count is good too 
Nitin Pandey : Doing good cases and count is good too 
Prakash Kumar: 182 chats Response are robotic and apology is missing in lots of area. Replies are blunt sometimes.(chat) 
Rajeshdeep singh : Taking good chats but Case count is less. 
Robin sharma : Doing good cases and count is good too 
Ruchi Jaiswal: Making little bit grammatical mistakes 
Shahbaz Khan : 308 chats and quite good 
Swechchha Singh : Doing good cases and count is good too. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Monday, January 4, 2021 10:38:31 PM 

Hi Pankaj, 

Pls check productivity and quality of the below agents and please let me know. 

Name 
Akshay Kamboj 
Kuldeep Bhandari 
Mohd Samar. Iqbal 
Nitin Pandey 
Pankaj Thapliyal 
Prakash Kumar 
Rajeshdeep singh 
Robin sharma 
Ruchi Jaiswal 
Shahbaz Khan 
Swechchha Singh 
Yarngam Makan 

Best Regards, 
Rosette