Subject: Re: CASE1492181
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Fri, 15 May 2020 10:41:33 -0700 (MST)

Dear I checked this case, as per RA customer declined paid repair and requested for the unit to be sent back as shipped, as per the tracking number the street address was wrong and customer requested for the unit to be held at UPS pick up which was not picked up and got returned to us since feb. Dd you check all this before ? 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 15 May, 2020 22:10:29 
Subject: CASE1492181 

CASE1492181 

customer want status................................product was repaired in jan and it was paid. Invoice is showing cancelled. 

SO1418941