Subject: Re: CASE1462633
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Mon, 13 Apr 2020 12:56:42 -0700 (MST)

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 10 April, 2020 03:13:41 
Subject: Re: CASE1462633 

Images are in the chats. the size was large, so I am not able to share on zimbra. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Monday, 6 April, 2020 23:40:03 
Subject: Re: CASE1462633 

can you get the picture of the unit here? 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 6 April, 2020 21:18:17 
Subject: CASE1462633 

CASE1462633 

Customer is facing smoke/fire issue. 

1.Name: Mary Mellon 
2.Email: [email-masked] 
3.Home address: 238 Entrekin Road Carriere, Ms 39426 
4.Best contact 769-926-9771 
5.Product make and model: swagtron T882 Hero 
6.What happened: I plugged it in to charge it and started to smell something burning so i unplugged it. My son tried to ride it and one side didnt work. So i tried to bring it back to walmart where i bought it they said to call the company due to they only have a 15 day return on them. It smells like a wire is burnt the guy at the store said. 

Proof of purchase is in case.