Subject: Re: CASE1447786
From: Saifullah Kar <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Fri, 20 Mar 2020 14:14:05 -0700 (MST)

Without a slip we have no way to try to corroborate he sent two under the same box. 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Friday, 20 March, 2020 19:45:43 
Subject: Re: CASE1447786 

The customer does not have any tracking slip. 

From: "Saifullah Kar" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Saturday, March 7, 2020 4:26:58 AM 
Subject: Re: CASE1447786 

Does the customer have a tracking slip from when they dropped off the units to UPS? Confirm it please 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Friday, 6 March, 2020 21:53:54 
Subject: CASE1447786 

CASE1447786 

The customer had 2 hoverboards with the same issue. Someone from us (might be on call) informed him to fill one RMA form for both of them. " E682 Corinne Raypholtz" made the RA and email the same RA twice to the customer and customers use them to send the 2 hoverboards to us under the same RA. Now he got only one back to him.