Subject: Re: CASE1447725
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Wed, 18 Mar 2020 11:22:55 -0700 (MST)

they can send the unit in and we'll replace the part for them 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 23:39:04 
Subject: Re: CASE1447725 

Customer is not comfortable with home repair. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Friday, March 13, 2020 3:56:20 AM 
Subject: Re: CASE1447725 

Update from client " 

This would not be worth a UPS claim the box was not damaged and this is something we can handle for the customer. I would ask the customer how comfortable they are with replacing the LCD on their own. There is some wiring involved, but nothing too in-depth. 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Friday, 13 March, 2020 03:45:19 
Subject: Re: CASE1447725 

flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 13 March, 2020 03:23:12 
Subject: Re: CASE1447725 

703-201-5646 contact number 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Thursday, March 12, 2020 8:19:57 PM 
Subject: Re: CASE1447725 

Please advise the customer to provide the number for UPS investigation 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 12 March, 2020 03:35:12 
Subject: CASE1447725 

CASE1447725 

Customer got the damged LCD screen. Please check the image of the box and the screen on the case. 

For contact number he said: Please contact me via email. Its hard for me to talk during business hour, since I am at work.