Subject: Re: CASE1449901
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Thu, 12 Mar 2020 11:12:09 -0700 (MST)

one time courtesy repair approved 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Thursday, 12 March, 2020 23:22:24 
Subject: Re: CASE1449901 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 12 March, 2020 21:59:31 
Subject: CASE1449901 

CASE1449901 - Customer's unit is oow, but he says i have sent the unit 4 times for repair and this new repair should be covered under warranty. his rear tire is getting bald, so probably he needs a new wheel. I told him to send the unit to us but it will be a paid repair, so he said you should provide me a free repair in good faith as I had the unit less time than its warranty.