Subject: Re:
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Thu, 5 Mar 2020 16:09:12 -0700 (MST)

can you please tell the customer to send you the POP if possible. and apologize for the inconvenience. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 6 March, 2020 03:23:18 
Subject: Re: 

So how to proceed in this case? 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Friday, 6 March, 2020 02:50:27 
Subject: Re: 

I couldn't find any POP for SG-5 and really don't know how shaitan created this RA, probably customer provided POP on chat. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 6 March, 2020 00:12:20 

[email-masked] Customer has charging issues, it is not charging. So she suddenly asked me does this unit has 90d days warranty? But she doesn't have a receipt. She says you have it in your records, I can see we have repaired it within warranty and it has not been a courtesy repair. You told me we need to do investigation on this case to go through records.