Subject: New Reply Received - Mohamed Fayaz :ITEM NOT RECEIVED AS ORDERED.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 09:09:37 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  Mohamed Fayaz :ITEM NOT RECEIVED AS ORDERED.  Ticket comment <div dir="auto">Hi, I like to know about my refund status.? <div dir="auto">How much time will it take to refund my money? <br><div dir="auto">
<br><div dir="auto">Mohamed Fayaz Usman </div>
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<div>On Wed, 19 Aug 2020, 18:48 MOHAMED FAYAZ, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi, <div dir="auto"><br></div>
<div dir="auto">This is to inform you that I have not received any call from pick up agent to return my product, it's almost been 2 weeks and still no response from your side.</div>
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<div dir="auto">It's really sad to see LANDMARK GROUP in handling of customer care section, it's keeping me to think twice before purchasing any product from your company.</div>
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<div dir="auto">Kindly resolve this issue as soon as possible</div>
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<div dir="auto">My availability  is from 0700- 1200 Hrs, kindly arrange pick up by that time.</div>
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<div dir="auto"><div dir="auto"><div dir="auto">Regards,<br><div dir="auto">Mohamed Fayaz Usman </div>
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<div dir="ltr" class="gmail_attr">On Tue, 11 Aug 2020, 21:16 MOHAMED FAYAZ, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi,<div dir="auto">
<br><div dir="auto">This is to inform that the availability time is from 0600-1200 Hrs. ( LT Kuwait ) </div>
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<div dir="auto">Kindly arrange my replacement according to the above mentioned details.<br><br><div dir="auto">Mohamed Fayaz Usman </div>
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<div dir="ltr" class="gmail_attr">On Sun, 9 Aug 2020, 18:18 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Fayaz,</div>
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Thank you for shopping at Centrepoint.</div>
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<div>We are truly sorry to hear that you have received a fewer item than the one you originally ordered from our website. We will surely help you out with this.<br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As discussed with the Collection Team, a return request has been initiated for the items and a collection is assigned under tracking ID RP08090001422.<br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Once the items are collected from you they would be delivered back to the assigned warehouse, post which your refund would be initiated.<br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The amount of KWD 19.00 will be refunded back to your Master card within 4-15 business days, depending on your bank.<br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to get in touch with us for further assistance.<br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1364326