Subject: New Reply Received - FW: We’ve received your online return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 05:48:08 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  FW: We’ve received your online return request.   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have called your customer care number requesting the item to be collected. They have confirm collection 2 days back. However, till now no one came to collect it.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Please see email and order number below</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal" style="margin-bottom:9.0pt"><span style='font-family:"Helvetica","sans-serif";color:#1F2123'>order # 9604179907</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Heidi </span></div>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Centrepoint [mailto:[email-masked]] <br><b>Sent:</b> Monday, September 28, 2020 2:12 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> FW: We’ve received your online return request.</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>This email concerns your Customer Service case # 1510577</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1510577<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Abhishek Sisodia : </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Heidi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Thank you for contacting us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Please let us know your specific order number against which you are expecting a return and refund as under email ID <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> we could not find any order placed or an active account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Your friends, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br></span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>1510577:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510577