Subject: New Reply Received - Order # 9603605142 (Faulty)
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Sep 2020 14:12:34 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  Order # 9603605142 (Faulty)  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Hi There</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Please find photos below.  I have arranged collection for return.</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Thank you.</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Bronwyn</div>
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<div dir="auto">Hi There<div dir="auto"><br></div>
<div dir="auto">The hole is in the leg of the girls pyjamas size 9-10 (see photo with arrow). A piece of material is missing.</div>
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<div dir="auto">The other (identical) pair we bought is fine.</div>
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<div dir="auto">Can you refund please? I can send these back to you.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 20 Sep 2020, 10:20 PM Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Bronwyn,</div>
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<div>Thank you for reaching out us.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a defective item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We request you to please specify for which item you have received a defective item along with its price so we can further assist you.</div>
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<div dir="ltr">We would also request you to provide us with some snapshots of the defective item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043151365844'>20200921_061732.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043151365846'>20200921_061640.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495065