Subject: New Reply Received - LONG TIME PENDING
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 11:47:32 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  LONG TIME PENDING   Ticket comment <div>Hello<br>
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<div>Due to error from the bank, this is the real updated IBAN please<br>
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<div>I got today<br>
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<span style="font-size: 12pt">IBAN Number KW80 BRGN 0000 0000 0000 6232889002</span>
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<div>Please reply when you will refund these<br>
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<div><font>Kind regards,</font></div>
<div><font>Andrea</font></div>
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<div>From: Andrea B Bolanos<br>
<b>Sent:</b> Tuesday, September 22, 2020 9:27<br>
<b>To:</b> Centrepoint<br>
<b>Subject:</b> RE: [#1465564] - LONG TIME PENDING
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<div class="MsoNormal">Hello, I’m very tired now reporting these, I am very good clients and I shopped almost 1000KD off and online homecenter/centerpoint this year</div>
<div class="MsoNormal">Its really difficult, if you check my record (106KD REFUNDED and the second is the 28.9kd pending) I have been charged twice for the same order-system said OTP is not accepted, and then later on I saw an sms from bank that It was charged
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<div class="MsoNormal">3<sup>rd</sup> order reflected on other account, whereas I was using only one mobile (22.74 KD)</div>
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<b><span style="color:red; background:yellow">Please refund to my account 149.79KD to close this matter successfully</span></b><b><span style="color:red"></span></b>
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<div class="MsoNormal"><span style="color:red">THIS IS TOTAL AMOUNT TO BE SENT TO MY BURGAN BANK PLS</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:15.0pt; color:red">MY UPDATED ACCOUNT IS
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IBAN Number of your account 6232889001 is KW10BRGN0000000000006232889001<br>
BURGAN BANK AHMADI, ANDREA BOLANOS<br>
MOBILE 97244547</span></div>
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<div class="MsoNormal"><img width="510" height="766" id="Picture_x0020_1" style="width:5.3125in; height:7.9791in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MTA4NTA2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V-QjgrzAi64yTAEN_Aj4wHc6AwL62-SFFyracvotVzw"></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Kind regards,</span></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Andrea Bolaños</span></b></div>
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<span style='font-size:8.0pt; font-family:"Arial",sans-serif'>97244547</span><span style='font-family:"Arial",sans-serif; color:black'></span>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, September 15, 2020 5:02 PM<br>
<b>To:</b> Andrea B Bolanos &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1465564] - LONG TIME PENDING</div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Andrea,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank you for contacting us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Please let us know your specific order numbers and complete history against which you are expecting a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> Your friends, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>1465564:1125156</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465564