Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 08:09:08 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Kindly confirm that ,when the amount will be refunded . products already pick up by your Aramex team on 19-sep-2020</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Sep 2020, 15:18 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Treasa,</div>
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<div><div>Thank you for shopping with us. We really apologise for the inconvenience faced by you due to this mistake.<div> </div>
<div>In the meantime, an exchange is not available at ​<a href="https://www.splashfashions.com/bh/en" rel="noreferrer" target="_blank">https://www.splashfashions.com/bh/en</a>. You can return online purchases through the below three channels:</div>
<div> <div dir="ltr">· You can contact our customer support team on 1800-1271 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">· You can now drop off your return to any store across Bahrain.</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr"> · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in Bahrain.</div>
<div>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1491906