Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 13:52:45 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">
<div dir="auto"> </div>
<div dir="auto">We are experiencing the same issue of front wheels for the second time. Again the wheels are misalligned. They shake during travel . </div>
<div dir="auto">We ordered it online. </div>
<div dir="auto">Plz solve this issue as soon as possible. As i have to travel to home country. order <a href="http://no.is" rel="noreferrer">no.is</a> also given in picture.</div>
<div dir="auto">For details pics and video is attached for your reference. </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Khadija Zahid</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Thu, 24 Sep 2020, 4:48 pm<br>Subject: Fwd: [#1391229] - Product information<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
</div>
<div dir="auto">Sir,<div dir="auto">We are experiencing the same issue of front wheels for the second time. Again the wheels are misalligned. They shake during travel . </div>
<div dir="auto">We ordered it online. </div>
<div dir="auto">Plz solve this issue as soon as possible. As i have to travel to home country. </div>
<div dir="auto">For details pics and videi is attached for your reference. </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Khadija Zahid</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Wed, 26 Aug 2020, 2:33 pm<br>Subject: Re: [#1391229] - Product information<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
</div>
<br><br><div dir="auto"><div>Sure, here it is. <div dir="auto">All the detailed pics and videos are attached below.<div dir="auto">Front wheels are miss alligned. </div>
<div dir="auto">Price and everything is attached below.</div>
<div dir="auto">Id through which we ordered is</div>
<div dir="auto"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></div>
</div>
<br><br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, 25 Aug 2020, 4:21 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Khadija,</div>
<div dir="ltr">
<div><br></div>
<div>
Thank you for reaching out to us.<br>
</div>
<div><br></div>

<div>
 We are truly sorry to hear that you have received a damaged item than the one you originally ordered from our website. We will surely help you out with this.<br>
</div>
<div><br></div>
<div>
 We request you to please specify your order number and for which item you have received a damaged item along with its price so we can further assist you.<br>
</div>
<div>
<br>
</div>
<div>
We would also request you to provide us some snapshots of the damaged item you received.<br>
</div>
<div><br></div>
<div>
 We look forward to hearing from you.<br>
</div>
<div><br></div>
<div>
 Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
</div>
<div><br></div>
<div>
 Your friends,<br>
</div>
<div> The Support Team</div>
</div>
</div></div>

	

</div></blockquote>
</div>
</div></div>
</div>

</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043150442091'>IMG-20200826-WA0014.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043150442092'>VID-20200826-WA0015.mp4</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043150442093'>20200826_142747.jpg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043150442096'>20200826_143110.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1391229