Subject: New Reply Received - Request for Refund Order#6220510719 Ticket#1475105
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 13:21:59 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  Request for Refund Order#6220510719 Ticket#1475105  Ticket comment <div>
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<div style="direction: ltr">Dear Support Team,</div>
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<div style="direction: ltr">I appreciate your kind attitude.</div>
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<div style="direction: ltr">I still have not received any update on this matter. Could you please let me know when the collection will be scheduled to? What are the next steps?</div>
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<div style="direction: ltr">Best Regards,</div>
<div style="direction: ltr">Umut C Yetgin</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, September 17, 2020 5:30:17 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1485091] - Request for Refund Order#6220510719 Ticket#1475105
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<div>Hi Lina,<br>
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<div>We apologize for the inconvenience caused.</div>
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<div>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on KSA's best courier
 partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div>We have escalated and ask the concerned team to arrange the collection.</div>
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<div>Again, please accept our sincere apologies for this.</div>
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<div>Hope we are able to meet your expectations. </div>
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<div dir="ltr"> Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1485091