Subject: New Reply Received - claim for refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:45:07 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  claim for refund  Ticket comment <div>here is a captured photo from my online account last august as it reflect the amount deducted of the said purchase dated 2020-8-03. </div>
<div>thank you<img class="ymail-preserve-class inline-image-guid-0AF038DE-601B-4B74-A460-41CA1CF7B2CA rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0OTU1ODc1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9BN89leajCmTrcWPJFr1jGrwA5-KOqRAegkv72nqHkI" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, September 22, 2020, 12:23 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv8474449333"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1492010</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1492010<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Abhishek Sisodia : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div>
<div>Hi,</div>
<div><br></div>
<div>
<div>Thank you for getting in touch with us.</div>
<div> </div>
<div>Please note that as we have checked under the email ID [email-masked], we could not find any active order placed or tried to be placed. We request you to share the bank statement for the date of the payment.</div>
<div><br></div>
<div>Please also note that don't blackout any region of the bank statement and it should showcase the transaction ID for sure.</div>
<div><br></div>
<div>We look forward to hearing from you.</div>
<div> </div>
<div>Your friends,</div>
</div>
<div>The Support Team<br>
</div>
</div></div>
<div><br></div>
<br>

</div></div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1492010