Subject: New Reply Received - Click & Collect
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 19:15:46 +0000

Hi Abhishek Sisodia,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div style="direction: ltr">
<div><span style="background-color: rgba(255, 255, 255, 0)">Dear lifestyle support team,</span></div>
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<div><span style="background-color: rgba(255, 255, 255, 0)">Kindly i need to escalate this issue as the packing of this shipment was totally bad as I ordered a lot of items but they packed it in a very small box as shown in the below photo</span></div>
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<div><span style="background-color: rgba(255, 255, 255, 0)">Which cause breaking the highlighted item and get rest of items in bad shape </span></div>
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<div><span style="background-color: rgba(255, 255, 255, 0)">Actually what I need now not returning the item, as I need to replace the broken item with another one </span></div>
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<div><span style="background-color: rgba(255, 255, 255, 0)">As I got it on sale with AED 15 and if I return it then order a new one it will be AED 80 ( without sale )</span></div>
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<div><span style="background-color: rgba(255, 255, 255, 0)">As this is the packing team issue as explained above and shown in the below photo, kindly accept my request with replacing it with a new one or provide voucher with the different price to be able
 to order it again with same value </span></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0OTAyNjkxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lcys0lPf9xQs4InkI-aMvqmThESIBRZS8fSqGaDoDUY" alt="image1.jpeg" id="5A6475CA-55BE-441D-B7AC-C19152F71EBD"><br>
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<div id="AppleMailSignature" dir="ltr">Regards 
<div>Amr Kamel</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sep 20, 2020, at 10:52 PM, Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Amr,</div>
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<div>Thank you for reaching out us.</div>
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<div> We are truly sorry to hear that you have received a broken item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div> We request you to please specify for which item you have received a broken item along with its price so we can further assist you.</div>
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<div>We would also request you to provide us some snapshots of the broken item you received.</div>
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<div> We look forward to hearing from you.</div>
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<div> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div> Your friends,</div>
<div dir="ltr"> The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495156