Subject: Use your CX to stay ahead of the competition
From: "Grammarly Business" <[email-masked]>
To: <[email-masked]>
Date: Tue, 18 Aug 2020 07:16:26 -0600
List-Id: <6424583.xt.local>

Grammarly
 
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Stay ahead of the curve

As a customer experience leader, knowing the latest industry trends keeps you at the top of your game. Stay ahead of the curve by following the three trends every CX leader should know.

Learn how Grammarly Business can help you implement these strategies and improve your 2020 business goals with our 
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Achieve your goals

with these three CX trends

Personalize the experience with intelligent tech

Companies that are excelling in delivering the ultimate CX are 
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leveraging technology  to make it happen. While tech tools are useful, they don&rsquo;t replace strategy altogether. Ensure that when you adopt intelligent technology solutions, you do so intentionally by first understanding your company&rsquo;s customer journey.

Create cohesion with omnichannel 

customer engagement

While companies have traditionally operated within a multi-channel model for customer engagement, we're seeing a shift toward omnichannel strategies. Companies who have adopted the omnichannel approach 
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retain 89%  of their customers.

Align the brand with

customer-centric communication

High-performing companies are leaning into content as a way to place customers front and center. Customer-centric companies 
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are 60% more profitable  than companies that do not prioritize CX. Companies can ensure a consistent and customer-centric brand experience with unified messaging, voice, and style.

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