Subject: RE: [#552401] - Re: Thank you for collecting your order - 9770457375
From: Sachin Maheshwari <[email-masked]>
To: Babyshop <[email-masked]>, Bsu Wml <[email-masked]>, Abhishek Sisodia <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shriram Srinivasan <[email-masked]>
Date: Wed, 15 Apr 2020 10:57:50 +0000

@Abhishek Sisodia<mailto:[email-masked]> , @Babyshop<mailto:[email-masked]> ,

Pls arrange for Return of this product and process refund accordingly.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Babyshop <[email-masked]>
Sent: Tuesday, April 7, 2020 1:56 PM
To: Bsu Wml <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#552401] - Re: Thank you for collecting your order

External email sender, please take precaution.
Problem Statement: WWT item received defective

Order Date: Feb 17, 2020
Order ID: 9770457375
Tracking ID: 100010623

Assistance Required: Arrange for exchange or repair of the product.

Issue Description: Customer claims, she has received a product that stopped working after 2 weeks of collection.
Please arrange an exchange or repair for the following product asap and at the earliest.

Defective Item: 161856426 - - Avent Ultra Comfort Natural Breastfeeding Set

Thanks for your help and assistance.

Regards,
Abhishek Sisodia
On Sun, 22 Mar at 2:37 AM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #552401<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/552401>

Problem Statement: WWT item received defective

Order Date: Feb 17, 2020
Order ID: 9770457375
Tracking ID: 100010623
​
Assistance Required: Arrange for exchange or repair of the product.

Issue Description: Customer claims, she has received a product that stopped working after 2 weeks of collection.
​
Please arrange an exchange or repair for the following product asap and at the earliest.

Defective Item: 161856426 - - Avent Ultra Comfort Natural Breastfeeding Set

Thanks for your help and assistance.

Regards,
Abhishek Sisodia
On Sat, 21 Mar at 7:41 PM , Suresh P <[email-masked]<mailto:[email-masked]>> wrote:
Dear Support Team,

As discussed, please find the attached pictures of the product which stopped working after 2 weeks of collection.
Last week, I have visited your store at Karama with the device and they have confirmed that suction is not working and suggested to contact you via phone.
I did the same immediately and requested to your support team to address the same on urgent basis.  But till today I didn't get any response from your end!! which is definitely not expected at least from your company!!!
I am not sure though we have mentioned its urgent no action is taken, Just for your information - Yesterday, I have bought a temporary device so it will be helpful till we receive your support on the same.

Please do let me know if you need any info and expecting a quick response.

Regards,
Suresh
+971553546609

On Fri, Feb 21, 2020 at 9:22 PM Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Order number 9770457375
[Babyshop logo]<https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
Download our apps now
[ios icon]<https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
[android icon]<https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
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Android<https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
Clothing<https://www.babyshopstores.com/ae/en/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en> Baby Gear<https://www.babyshopstores.com/ae/en/department/babygear?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en> Nursery & Feeding<https://www.babyshopstores.com/ae/en/department/nurseryandfeeding?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en> Toys<https://www.babyshopstores.com/ae/en/department/toys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en> Offers<https://www.babyshopstores.com/ae/en/mommys-monday?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
Thank you for collecting your order.
Hi Suresh P, you’ve successfully collected order number 9770457375<https://www.babyshopstores.com/ae/en/my-account/order/9770457375?utm_source=hybris&utm_medium=email&utm_campaign=cnc_collection_thank_you_AE_en> from your collection point. Enjoy your purchases!
Order Details
Items
Description
Shipped Quantity
[https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/161856426-161856426-BSRG150819_01-150.jpg]<https://www.babyshopstores.com/ae/en/p/161856426?utm_source=hybris&utm_medium=email&utm_campaign=cnc_collection_thank_you_AE_en>
BABYSHOP
Avent Ultra Comfort Natural Breastfeeding Set
Color: Multicolour
1
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552401:1125156
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