Subject: RE: Late shipping ( Click and collect)//6452777058
From: Abhilash Kuttalam <[email-masked]>
To: Suvadeep Saha <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Max Riyadhgallerymall <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Sumon Satish <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Raghu Pillai <[email-masked]>, Jessie Caparas <[email-masked]>, Maxwhryd Ecom
Date: Wed, 29 Jan 2020 08:31:37 +0000

Dear Suvadeep,

We checked the store and the parcel was not found.
Kindly check for the POD.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, January 29, 2020 1:23 PM
To: Shakeeb Arsalan <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Max Riyadhgallerymall <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sumon Satish <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raghu Pillai <[email-masked]>
Subject: RE: Late shipping ( Click and collect)//6452777058
Importance: High

@Abhilash Kuttalam<mailto:[email-masked]>

Please help us check if this order is physically in the store.

Max60099

It’s been pending since November 2019.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 3:03 PM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Sumon Satish <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late shipping ( Click and collect)//6452777058

External email sender, please take precaution.
Hi All,

Kindly assist ,
Customer is chasing us.

Regards

________________________________
From: "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>, "max riyadhgallerymall" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Sumon Satish" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 January, 2020 16:12:08
Subject: RE: Late shipping ( Click and collect)//6452777058

Dear Jeddah Team,

Please Update below Said order status.

Thanks
Esaf

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 22, 2020 1:21 PM
To: Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Max Riyadhgallerymall <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late shipping ( Click and collect)//6452777058

External email sender, please take precaution.
Hi Team,

We are still waiting update on this case and it is pending since long time.
Can you please update us if the order is delivered at store or still at warehouse.

Order Date : 21 Nov 2019
Order ID: 6452777058
Store id: Max 60099
Tracking id: 645277705823999991

Regards,
Fauzan
________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>, "max riyadhgallerymall" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 18:01:46
Subject: Re: Late shipping ( Click and collect)//6452777058

Hi Team

Please assist on the below case:

The customer placed the order on 21 Nov'19 and still not available for pick up at the store. Please expedite and assist as the customer has been been waiting patiently.

Order Date : 21 Nov 2019
Order ID: 6452777058
Store id: Max 60099
Tracking id: 645277705823999991

Thanks
Inayat Ali

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 11:28:41
Subject: Late shipping ( Click and collect)

Hi Team,

Please look into this issue as this has been on hold on too late. Escalated multiple times.

Issue URL: https://landmarkgroupservice.freshdesk.com/a/tickets/288992

Problem Statement: Late shipping ( Click and collect)

Order Date : 21 Nov 2019
Order ID: 6452777058
Store id: Max 60099

Tracking id: 645277705823999991

Assistance Required: Need urgent shipping.

Issue Description: Customer placed order on 21 Nov and till now he has not received the order. As per the hybris the order status is ready to be shipped. Customer is chasing us for his order so we request you to expedite the delivery date as customer is a with us since 2018.

Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com