Subject: Refund issue for undelivered items 9763218666
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Wed, 15 Jan 2020 03:51:59 -0700 (MST)

Order ID : [ callto:9763218666 | 9763218666 ] 
Order Date : 04 Dec, 2019 
Tracking ID : S000326877457 

Hi Team, 

Please look into this issue as this case has been pending from December starting and till now neither the items have been delivered to customer nor the refund has been processed. 

Link for the issue : [ https://landmarkgroupservice.freshdesk.com/a/tickets/327160 | https://landmarkgroupservice.freshdesk.com/a/tickets/327160 ] 

Issue Histor y : 

This order was shipped through SHIPA courier on 04 Dec, 2019. Shipa made this order into two consignments but same was not updated on hybris. SHIPA team confirmed that 9 items from the complete shipment of 13 items are not delivered. 

Lifestyle and Splash products are not delivered to customer. 

She has already purchased the items from store so this order was set to be returned but till now no update regarding RTO / Refund process. 

Please look into this and assist at the earliest. 

Thanks for the assistance. 

Regards, 
Abhishek Sisodia