Subject: RE: Refund not issued
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Jan 2020 11:02:50 +0000

Hi Seeta,

This complaint was received on 26th November 2019 and we are holding this refund of AED 16.20 from long.

We should have raised a request for manual refund earlier instead of making customer wait.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 14, 2020 2:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Sisodia <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Re: Refund not issued

External email sender, please take precaution.
Hi Team

Any update on this case? Please help us resolve this asap

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 11:55:43 AM
Subject: Fwd: Refund not issued

Hi Team,

Please look into this case. We are awaiting a response from the concerned team.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 10:57:35 AM
Subject: Refund not issued

Hi Team,

Please look into this issue as it has been escalated too many times and still no response.

Problem Statement: Late refund
Order Date: May 11, 2019
Order ID: 9846682679
RMA: 42069013
Tracking ID: 44270679176

Issue Description: Customer returned the item #161118945 - Juniors Stitch Detail Denim Cap with Embroidery within 14 days as she received the wrong item. But we do not have proof of wrong item as its May order. However warehouse confirmed that they received the item with the Item ID #161189586. The amount of item is AED 16.20.

The return conloc team is demanding for proof from the concept.

Request you to look into this and advice.

Regards,
Abhishek Sisodia

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