Subject: Wrong Collection "9761977721"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jan 2020 05:58:24 -0700 (MST)

Hi Team, 

Please look into this case as it has been escalated thrice and no response has been received till now. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/378900 | https://landmarkgroupservice.freshdesk.com/a/tickets/378900 ] 

Problem Statement : Order picked up but customer claims otherwise. 

Order Date : Nov 24, 2019 
Order ID: 9761977721 
Tracking ID: 201911251793079 
Store Code: Babyshop21007 

Assistance Required : Update about this messy pickup/no pickup 

Issue Description : Customer has got a mail regarding the collection complete and hybris too shows same. 

But our dear customer claims he has not collected, then who else collected. He is too annoyed and angry and needs update asap. 

Please check and update asap. 

Thanks for your assistance. 

Regards 
Abhishek Sisodia