Subject: Fwd:
From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Mon, 30 Dec 2019 01:58:48 -0700 (MST)

Subject: Fwd:
From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Mon, 16 Dec 2019 22:06:17 -0700 (MST)

From: "Manish Kumar" <[email-masked]> 
To: "Abhishek Sisodia" <[email-masked]> 
Sent: Monday, 16 December, 2019 15:20:33 

QEXJ3c42vtnaMYoB 

Subject: 331459
From: Seeta Seeta <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Mon, 16 Dec 2019 10:21:13 -0700 (MST)

Hi Abhishek, 

In above ticket just raise JIRA and asked them to do the needful. 

Thanks & Regards, 
Seeta Kunwar 

Subject: Late Shipment
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], escalations dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Mon, 16 Dec 2019 06:54:41 -0700 (MST)

Hi Team, 

With the reference to order number: 6452479138 the order was placed on Nov 20,2019 but till now the order status on hybris is IN_PROGRESS and READY_TO_SHIPPED under tracking ID:645247913823999991. 

Due to the late delivery, customer has already asked us to cancel the order. The agent has escalated this case multiple times to the concern team. However, we have never received any revert from the concern team. 

Kindly look into this concern on priority basis and arrange the cancellation for this order so customer can get his refund. As now the customer is chasing us for his refund. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Monday, December 16, 2019 5:47:35 PM 
Subject: Refund After Late Shipment 

Hi Team, 

Order ID : 6452479138 
Order Date : 20/11/19 

Issue - Customer has been chasing us almost since a month now. I have escalated this order id to warehouse team specifically 4-5 times but have not got any response from the team. 
Customer now wants refund. I have conveyed the same to the team. But no response again. 

Link for the issue : [ https://landmarkgroupservice.freshdesk.com/a/tickets/314878 | https://landmarkgroupservice.freshdesk.com/a/tickets/314878 ] 

Please see to it and proceed for the refund asap as customer is too pissed at our services. 

Thanks & Regards, 
Abhishek Sisodia 

Subject: Refund After Late Shipment
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Mon, 16 Dec 2019 05:17:35 -0700 (MST)

Hi Team, 

Order ID : 6452479138 
Order Date : 20/11/19 

Issue - Customer has been chasing us almost since a month now. I have escalated this order id to warehouse team specifically 4-5 times but have not got any response from the team. 
Customer now wants refund. I have conveyed the same to the team. But no response again. 

Link for the issue : [ https://landmarkgroupservice.freshdesk.com/a/tickets/314878 | https://landmarkgroupservice.freshdesk.com/a/tickets/314878 ] 

Please see to it and proceed for the refund asap as customer is too pissed at our services. 

Thanks & Regards, 
Abhishek Sisodia 

Subject: Not following the escalation format
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Dec 2019 22:20:38 -0700 (MST)

Hi All, 

As i have already informed everyone regarding following the escalation format and there are still some people who are not following it. This is my last reminder to all of you regarding the same thing. 

@Ataullah make sure i will not see any mistake from now onward. 

Thanks & Regards, 
Seeta Kunwar 

Subject: : [#337260] - Conversation with Ticking Watermelon
From: Seeta Seeta <[email-masked]>
To: Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, LM CS Team <[email-masked]>
Date: Thu, 12 Dec 2019 05:44:31 -0700 (MST)

Hi Apoorv, 

As i have already shared the information regarding the correct escalation. However, yesterday itself @ataullah has escalated the HOMECENTRE query to BABYSHOP team. 

@apoorv if i have given you the responsibility to take care of night team you should have to check whatever is going on in that shift. This is really a embarrassing situation that after informing everything to our agents still we are repeating the silly mistakes. 

Moving forward from now if i am going to receive any wrong escalation complains from the client or from the concern team, so there will be a penalty of 200 rupees on each wrong escalation. So make sure all of you double check the cases before escalating to the concern team. 

If anyone is having any issue regarding this so please contact me. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustehsan Siddiqui" <[email-masked]> 
Cc: "Sachin Maheshwari" <[email-masked]>, "Bsdm Nurserywh" <[email-masked]>, "Centrepoint" <[email-masked]>, "Ramesh Viswanadhan" <[email-masked]>, "jessie caparas" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sagaya Kumar" <[email-masked]> 
Sent: Thursday, December 12, 2019 5:48:34 PM 
Subject: Re: [#337260] - Conversation with Ticking Watermelon 

Hi Mustehsan, 

Thank you for highlighting this case. Please accept our apology on this and we will coach all the agents to always check the concepts before escalating any cases to concern team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Sachin Maheshwari" <[email-masked]>, "Bsdm Nurserywh" <[email-masked]>, "Centrepoint" <[email-masked]>, "Ramesh Viswanadhan" <[email-masked]>, "jessie caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Sagaya Kumar" <[email-masked]> 
Sent: Thursday, December 12, 2019 5:02:31 PM 
Subject: Re: [#337260] - Conversation with Ticking Watermelon 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | @Urvika Chaudhary ] , 

This is a Home Center order, how come we are raising it to the Babyshop team? 

Forward the issue to HC KSA team please. 

From: Sachin Maheshwari <[email-masked]> 
Date: Thursday, 12 December 2019 at 9:15 AM 
To: Bsdm Nurserywh <[email-masked]>, Centrepoint <[email-masked]>, Ramesh Viswanadhan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]> 
Subject: RE: [#337260] - Conversation with Ticking Watermelon 

[ mailto:[email-masked] | @Mustehsan Siddiqui ] , [ mailto:[email-masked] | 
@Jessie Caparas ] , 

This is not a Babyshop Product. 

Regards 

Sachin 

04-5175412 

From: Bsdm Nurserywh <[email-masked]> 
Sent: Thursday, December 12, 2019 6:33 AM 
To: Centrepoint <[email-masked]>; Ramesh Viswanadhan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: RE: [#337260] - Conversation with Ticking Watermelon 

Dear Team, 

Mentioned order not showing in DMM GDMS. 

Regards 

Sanjeev Ghale 

BS-Nursery Furniture 

SCM Dammam 

Tel : +966 (13)8925326 Mobile : +966 594349419 
Email : [ mailto:[email-masked] | [email-masked] ] 

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia” 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 12, 2019 5:25 AM 
To: Bsdm Nurserywh < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Viswanadhan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#337260] - Conversation with Ticking Watermelon 

External email sender, please take precaution. 

Hi Team, 

Subject;WWD delivery delayed, 
With reference: order # 6452653282 , 

item number 161206566 

the order placed on 20.11.2019, and delivery schedule was 07.12.2019, but till now it's not delivered, 
kindly arrange a shipment for this order on your priority basis, 

Regards 
Ataullah 

337260:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: for item 161537520 ask for image and arrange return and refund
From: Seeta Seeta <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Thu, 12 Dec 2019 02:16:06 -0700 (MST)

for item 161537520 ask for image and arrange return and refund 

Thanks & Regards, 
Seeta Kunwar 

Subject: partially shipped
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Wed, 11 Dec 2019 02:27:26 -0700 (MST)

Hi All, 

below is the escalation format for partially shipped order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, December 11, 2019 2:45:01 PM 
Subject: partially shipped 

Hi Team, 

Problem Statement: (Partially shipped order) 
Order Date : Dec 1, 2019 
Delivery Date: Dec 5, 2019 
Order ID: 7662923560 
Tracking ID: 45439340450 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer only received 3 items, Under the consignment details we can see that we have shipped only 3 items. 

Customer history: 1 ITEMS OUT OF 4 IS NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The item is which is not shipped is 160834785 - - Cars Printed Toy Ball and the cost of the item is BHD 0.65 

Regards, 
Shivani 

Subject: escalation format
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Dec 2019 01:21:52 -0700 (MST)

Hi Team, 

Please make sure form now onward everyone is using the provided escalation format for every escalations. If anyone wanted to change or amend anything on the format so first they needs to show me the escalation. 

This should be adhere by today onward. If anyone is having any issue with escalation format so they can talk to me directly. 

Thanks & Regards, 
Seeta Kunwar 

Subject: Order Status update
From: "Seeta Kunwar (via Google Sheets)" <[email-masked]>
To: [email-masked]
Date: Tue, 10 Dec 2019 10:06:44 +0000

I've shared an item with you:

Order Status update
https://docs.google.com/spreadsheets/d/1jw4qcfG3B9dgT8WA66_bxuJD78r_X27FU1j-cuQ8QDU/edit?usp=sharing&ts=5def6e34

It's not an attachment -- it's stored online. To open this item, just click  
the link above.

Subject: TESTING
From: Manish Kumar <[email-masked]>
To: [email-masked]
Date: Mon, 9 Dec 2019 23:21:11 -0700 (MST)

TESTING 

Subject: Test Mail -
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 10 Dec 2019 06:13:00 +0000

<p>Please look into the ticket #1234</p><p><br></p><p><img id="cursor" width="0" height="0" rel="cursor" style="display: none;">Problem Statement: Missing Items from the shipments</p><p>Order Date : Dec 4, 2019</p><p>Order ID: 9763218666</p><p>Tracking ID: S000326877457</p><p><br></p><p>Assistance Required: Sort out this issue of missing items by clearing the air of delivered items</p><p>Issue Description: Customer claims, she has  NOT received any of the 3 items from splash nor 6 items from lifestyle as per her order number 9763218666</p><p>​</p><p>Splash</p><p>160683605 - - Elle Round Neck Midi Dress with Front Slit and Belt</p><p>161534133 - - Sustainability Plain T-shirt Dress with Polo Neck and Short Sleeves</p><p>161683207 - - Set of 5 - Sustainability Plain High Leg Briefs</p><p><br></p><p>Lifestyle</p><p>2 quantity of 161849430 - - Mosaic Cylindrical Table Lamp - 13x13x22 cms</p><p>​</p><p>160173594 - - Iced Cranberry Candle in Tin - 6.5 oz</p><p>159882311 - Boles d' Olor - Boles d' Olor Gardenia Fragrance Oil - 30 ml</p><p>160908353 - - Punch Studio List Pad with Lipstick Shaped Pen</p><p>160566982 - - Franklin and Marshall Camouflage Printed Pencil Case with Zip Closure</p><p><br></p><p>Thanks &amp; Regards</p><p>Abhishek</p>

Subject: Fwd: Refund status 6453842533
From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Mon, 9 Dec 2019 04:51:47 -0700 (MST)

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 9, 2019 5:21:25 PM 
Subject: Refund status 6453842533 

Hi Team, 

Customer placed order with order id - 6453842533 on 11/25/2019 through his SADAD account and cancelled on 11/25/2019. 

We request you to help us with the refund status whether it has been reversed back to the customer's SADAD account or not as it's not reflecting as refund followon on hybris. 

Regards, 
Manish 

From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Mon, 9 Dec 2019 00:19:21 -0700 (MST)

[ https://landmark.atlassian.net/browse/REL-74341 | https://landmark.atlassian.net/browse/REL-74341 ] 

Subject: Re: Invoice 9761934664
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Fri, 13 Dec 2019 06:25:02 -0700 (MST)

Respected, 

I have confirmed with the customer, and as per his request please issue the invoice for the Order No. 9761934664 under the customer's name itself. 

Order No. 9761934664 
Order Status Delivered 
Email ID [email-masked] 

Please provide invoice for the same. 

Thanks & Regards 
Abhishek 

From: "Seeta Seeta" <[email-masked]> 
To: "Abhishek Sisodia" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 8 December, 2019 20:19:07 
Subject: Re: Invoice 9761934664 

Hi Abhishek, 

Please inform customer we are only able to provide the invoice to that name which customer used at the time of placing the order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 8, 2019 6:11:07 PM 
Subject: Invoice 9761934664 

Respected, 

Customer has requested the invoice for his order BUT Under the name of Pico international LLC(DMCC branch) 

Order No. 9761934664 
Order Status Delivered 
Email ID [email-masked] 

Please provide invoice for the same. 

Thanks & Regards 
Abhishek 

Subject: Re: Invoice 9761934664
From: Seeta Seeta <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 8 Dec 2019 07:49:07 -0700 (MST)

Hi Abhishek, 

Please inform customer we are only able to provide the invoice to that name which customer used at the time of placing the order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 8, 2019 6:11:07 PM 
Subject: Invoice 9761934664 

Respected, 

Customer has requested the invoice for his order BUT Under the name of Pico international LLC(DMCC branch) 

Order No. 9761934664 
Order Status Delivered 
Email ID [email-masked] 

Please provide invoice for the same. 

Thanks & Regards 
Abhishek 

Subject: Invoice 9761934664
From: Abhishek Sisodia <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 8 Dec 2019 05:41:07 -0700 (MST)

Respected, 

Customer has requested the invoice for his order BUT Under the name of Pico international LLC(DMCC branch) 

Order No. 9761934664 
Order Status Delivered 
Email ID [email-masked] 

Please provide invoice for the same. 

Thanks & Regards 
Abhishek 

Subject: Appreciation from client
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Sun, 8 Dec 2019 06:12:57 -0700 (MST)

Hi Team, 

Today we have received a very good feedback from client for @ Nitesh Singh as he is doing great on chats. 

KUDOS Nitesh 

Thanks & Regards, 
Seeta Kunwar 

Subject: RE: Ticket no. 294680
From: Sachin Maheshwari <[email-masked]>
To: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, IranBudhathoki <[email-masked]>, Bsj Nf <[email-masked]>, Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Sun, 8 Dec 2019 10:02:38 +0000

Hi @Malik Ismail<mailto:[email-masked]>,

Please check from Tech & Finance as when & what amount has been deducted from customers account for this order.

@Bsj Nf<mailto:[email-masked]> , @IranBudhathoki<mailto:[email-masked]>,

Please check in your records for Actual Delivery date to customer.

Regards
Sachin

From: Malik Ismail <[email-masked]>
Sent: Friday, December 06, 2019 7:23 PM
To: Seeta Seeta <[email-masked]>; IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Abhishek Sisodia <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: RE: Ticket no. 294680

Looping @Sachin Maheshwari<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 05, 2019 10:05 PM
To: IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>
Subject: Ticket no. 294680
Importance: High

External email sender, please take precaution.
Hi Team,

With the order number : 6634195159,The order was placed on May 13, 2019 customer emailed us informing that he already received the order in May and on 30/11/19 he received the message that there is a deduction of SAR 96.

So could you please confirm us on which date the order was delivered to the customer as on the hybris the delivery date is showing : 11/30/19 11:03 AM.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 5, 2019 10:06:41 PM
Subject: Ticket no. 294680

Ticket no. 294680
Order ID 6634195159

Please see into this ticket.

Customer is claiming that he has already received the products 6 months back in month of May.
And the payment was also captured on 30/11/19

Please check and verify

Thanks & Regards
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Ticket no. 294680
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, IranBudhathoki <[email-masked]>, Bsj Nf <[email-masked]>, Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Fri, 6 Dec 2019 15:23:19 +0000

Looping @Sachin Maheshwari<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]>
Sent: Thursday, December 05, 2019 10:05 PM
To: IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Navaz Nt <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Abhishek Sisodia <[email-masked]>
Subject: Ticket no. 294680
Importance: High

External email sender, please take precaution.
Hi Team,

With the order number : 6634195159,The order was placed on May 13, 2019 customer emailed us informing that he already received the order in May and on 30/11/19 he received the message that there is a deduction of SAR 96.

So could you please confirm us on which date the order was delivered to the customer as on the hybris the delivery date is showing : 11/30/19 11:03 AM.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 5, 2019 10:06:41 PM
Subject: Ticket no. 294680

Ticket no. 294680
Order ID 6634195159

Please see into this ticket.

Customer is claiming that he has already received the products 6 months back in month of May.
And the payment was also captured on 30/11/19

Please check and verify

Thanks & Regards
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Ticket no. 294680
From: Seeta Seeta <[email-masked]>
To: IranBudhathoki <[email-masked]>, [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Thu, 5 Dec 2019 11:04:44 -0700 (MST)

Hi Team, 

With the order number : 6634195159,The order was placed on May 13, 2019 customer emailed us informing that he already received the order in May and on 30/11/19 he received the message that there is a deduction of SAR 96. 

So could you please confirm us on which date the order was delivered to the customer as on the hybris the delivery date is showing : 11/30/19 11:03 AM. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, December 5, 2019 10:06:41 PM 
Subject: Ticket no. 294680 

Ticket no. 294680 
Order ID 6634195159 

Please see into this ticket. 

Customer is claiming that he has already received the products 6 months back in month of May. 
And the payment was also captured on 30/11/19 

Please check and verify 

Thanks & Regards 
Abhishek 

Subject: Ticket no. 294680
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 5 Dec 2019 09:36:41 -0700 (MST)

Ticket no. 294680 
Order ID 6634195159 

Please see into this ticket. 

Customer is claiming that he has already received the products 6 months back in month of May. 
And the payment was also captured on 30/11/19 

Please check and verify 

Thanks & Regards 
Abhishek 

From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sat, 7 Dec 2019 05:34:45 -0700 (MST)

Thanks for getting in touch with us. 

We would like to inform you that in order to avail buy one get one offer you need to buy one product and choose any other product, of equal or lesser value, without additional cost. 

If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value. 

Feel free to reach us out for any further assistance. 

Your friends, 
The Support Team 

Subject: Productivity Report of 5th Dec
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Saurabh <[email-masked]>
Date: Fri, 6 Dec 2019 00:44:30 -0700 (MST)

Hi Team, 

Below are the productivity report for 5th Dec. Please make sure who is working in 10 hours shift their minium target is 100 emails per day and who is working on 12 hours shifts they have to complete 120 emails per day. 

Everyone needs to make sure that they are reaching their target, if anyone is not meeting the target so the OT will not be paid for that day. We will also continue to monitor and share your daily performance with you guy's. 

We hope to see more agents are falling under high performance slab. 

Chats Reports 

@Ezzaldeen, Tawfik, Mahdi we are very happy with your performance, Keep it up guys . 

Team Member 	CSAT Average 	Resolved Count 	Messages Sent 
Apoorv Joshi 	4 	12 	69 
Shakeeb Arsalan 	4 	39 	210 
Ezzaldeen Mahyoub 	3.75 	139 	697 
Mohammad Tawfik 	3.93 	157 	878 
Nitesh Singh 	3.73 	72 	485 
Fauzan Musalman 	3.54 	79 	486 
Mahdi Hasan 	4.13 	117 	628 
Ammar Ali 	3.77 	88 	471 
Musaba Hussien 	3.33 	74 	563 
Hamada Ali 	3.83 	32 	265 
Syed Ataullah 	2.67 	29 	199 
Mohammad Shafeeque 	4.33 	null 	null 

Emails Report 

@Abhishk Bargaonkar, Abhishek Sisodia, Algaili Ahmed you guys are great with your performance keep it up with the same work. 

Agent 	Tickets assigned 	Responses 
Abdel Moneim 	109 	89 
Abhishek Bargaonkar 	175 	135 
Abhishek Sisodia 	145 	136 
Ahmad Daher 	144 	106 
Algaili Abdelbagee Ahmed 	219 	161 
Ammar Ali 	48 	11 
Apoorv Joshi 	10 	33 
Asjad Hussain 	36 	91 
Ezzaldeen Mahyoub 	141 	1 
Fauzan Musalman 	55 	16 
Ghazi Mohammed ahmed 	193 	109 
Hamada Ali 	93 	69 
Mahdi Basheer Hasan 	115 	

Manish Kumar 	126 	94 
Mhd Obiedo 	212 	98 
Mohammad shafeeque 	67 	101 
Mohammad Tawfik Ali Naji Musaed 	174 	5 
Musaab Hussein Al- Anesi 	103 	30 
Naseem Siddiqi (deleted) 	

Nikhil Bishnoi 	67 	74 
nitesh singh 	92 	38 
Noor Alkatib 	128 	110 
Piyush Mani 	93 	95 
Rehan Khan 	52 	

Seeta Kunwar 	23 	15 
Shakeeb Arsalan 	36 	16 
Sharf Ali Mohammed Alkebsi 	

Shivani Rani 	119 	104 
Syed Ataullah 	149 	98 

Thanks & Regards, 
Seeta Kunwar 

Subject: Reset your Atlassian password
From: "Atlassian" <[email-masked]>
To: <[email-masked]>
Date: Thu, 05 Dec 2019 10:24:40 +0000

Don't worry, we all forget sometimes

Hi abhishek.sisodia,

You've recently asked to reset the password for this Atlassian account:
[email-masked]

To update your password, click the button below:

Reset my password ( https://id.atlassian.com/login/changepassword?signature=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhY2NvdW50IiwiaWF0IjoxNTc1NTQxNDc5LCJleHAiOjE1NzU1NzAyNzksInVzZXJJZCI6IjVkZThkYTczMmZkNjI2MGNmMjdkMjVlMCIsInNjb3BlIjoiY2hhbmdlUGFzc3dvcmQiLCJzdWIiOiJhYmhpc2hlay5zaXNvZGlhQGxzbWluZGlhLmNvbSJ9.r55gd5rQBLFFlfeTDGlGunx1k6Y66Gr0myuiGvNgCRc&email=abhishek.sisodia%40lsmindia.com&application=jira&continue=https%3A//landmark.atlassian.net&source=76b112aaa99090c666678709222dfcf4 )

Cheers,
The Atlassians

This message was sent to you by Atlassian Cloud
( https://www.atlassian.com )

Subject: Please verify your email address
From: "Atlassian" <[email-masked]>
To: <[email-masked]>
Date: Thu, 05 Dec 2019 10:22:44 +0000

********************
You're almost there!
********************

Click below to verify that we got the right email for you.
Verify my email address ( https://id.atlassian.com/verify-email?application=jira&continue=https%3A//landmark.atlassian.net/login?redirectCount%3D1%26application%3Djira&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJzaWdudXAiLCJpYXQiOjE1NzU1NDEzNjMsImV4cCI6MTU3NjE0NjE2MywidXNlcklkIjoiNWRlOGRhNzMyZmQ2MjYwY2YyN2QyNWUwIiwidmVyaWZpY2F0aW9uVHlwZSI6InZlcmlmeSIsInNjb3BlIjoiZW1haWxWYWxpZGF0aW9uIiwic3ViIjoiYWJoaXNoZWsuc2lzb2RpYUBsc21pbmRpYS5jb20ifQ.OQVHJ3u-nXkdlkD9JrSLeLwOXwYSnoZN_yn6O23RWkM&source=aa6da7c12e90136ed28baae866d306df )

( https://www.atlassian.com )

Subject: Order updation Request - Invitation to edit
From: "Sankar T (via Google Sheets)" <[email-masked]>
To: [email-masked]
Date: Thu, 05 Dec 2019 08:05:42 +0000

I've shared an item with you:

Order updation Request
https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit?usp=sharing&ts=5de8ba56

It's not an attachment -- it's stored online. To open this item, just click  
the link above.

Subject: Verify your email address
From: Google <[email-masked]>
To: [email-masked]
Date: Mon, 02 Dec 2019 12:34:02 +0000

Abhishek Sisodia

Verify this email is yours

[email-masked]

This email address was recently entered to verify your email address.
You can use this code to verify that this email belongs to you.

624063

If this wasn't you, someone may have mistyped their email address. Keep  
this code to yourself, and no other action is needed at this moment.

The Google Accounts team

You received this email to let you know about important changes to your  
Google Account and services.

© 2019 Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Subject: Verify your email address
From: Google <[email-masked]>
To: [email-masked]
Date: Mon, 02 Dec 2019 12:34:02 +0000

Abhishek Sisodia

Verify this email is yours

[email-masked]

This email address was recently entered to verify your email address.
You can use this code to verify that this email belongs to you.

926593

If this wasn't you, someone may have mistyped their email address. Keep  
this code to yourself, and no other action is needed at this moment.

The Google Accounts team

You received this email to let you know about important changes to your  
Google Account and services.

© 2019 Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Subject: Aramex Bahrain Contacts
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Mon, 2 Dec 2019 04:53:33 -0700 (MST)

Hi Team, 

Below are the Aramex Bahrain email address. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, December 1, 2019 2:59:38 PM 
Subject: Aramex Bahrain Contacts 

Hi Team, 

Please find below contacts for Aramex Bahrain. 

To : [ mailto:[email-masked] | [email-masked] ] - [ mailto:[email-masked] | [email-masked] ] 

CC : [ mailto:[email-masked] | [email-masked] ] – [ mailto:[email-masked] | [email-masked] ] 

Regards, 

Malik Ismail 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: JIra promotional discount issue
From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sun, 1 Dec 2019 01:51:24 -0700 (MST)

Hi Team, 

Kindly look into the issue and suggest us as customer was supposed to get 10% additional discount with respect to order id - 9762905247, while making the payment through the Visa Card. 

Regards, 
Manish 

From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Fri, 29 Nov 2019 03:23:27 -0700 (MST)

Thank you for getting in touch with us. 

We apologise for the inconvenience caused to you. 

We would like you to clear the cache of your app. You can also reinstall or update your application. 

If you still face the same issue please provide us the following details: 
1. App Version 
2. Android/iOS Version 
3. Screenshot of the issue. 
4. Registered email address. 

Please note that this case will be automatically closed if we don't hear from you within 24 hours. 

We look forward to hearing from you. 

Your friends, 
The Support Team 

Subject: Resolution Promises
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 28 Nov 2019 00:04:08 -0700 (MST)

Hi Team, 

Due to peak season, the resolution time has been changed from 48hrs to 4-5days. Please ensure that you give the correct duration to the customer. 

You can use the following canned response- 

“ “We are working to resolve your issue on priority however due to peak season, it might take 4-5 days for final closure. We appreciate your patience”. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, [email-masked], "ccwebteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Thursday, November 28, 2019 12:23:35 PM 
Subject: Resolution Promises 

Hi All 

During the sale period, it’s important that we provide our customers with accurate SLA’s when it comes to escalations. Due to a sharp increase in escalations the current expected resolution time is 4-5 days (not the usual 48 hours) 

To maintain integrity and avoid repeat contacts, my ask is that we are clear and polite whilst sharing the new resolution time. In Scenarios where this applies please explain 

“ “We are working to resolve your issue on priority however due to peak season, it might take 4-5 days for final closure. We appreciate your patience”. 

Any queries, please reach out to your supervisor 

Regards, 

Mustehsan Siddiqui 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Babyshop Escalations Update
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Wed, 27 Nov 2019 07:14:04 -0700 (MST)

Hi Team, 

From now onward everyone needs to loop the [email-masked] & [email-masked] for every escalation in BABYSHOP for UAE / KSA. 

Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 26, 2019 4:31:24 PM 
Subject: Babyshop Escalations Update 

Hi Team, 

For Babyshop escalations please inform agents to keep looping [ mailto:[email-masked] | [email-masked] ] & [ mailto:[email-masked] | [email-masked] ] 

Regardless the territory. 

Regards, 

Malik Ismail 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Store Code for C&C
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Wed, 27 Nov 2019 02:05:53 -0700 (MST)

Hi Team, 

Whenever you are escalating any CC concern cases, please mention the store codes as well. 

Please let me know if you need any help. 

Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, November 27, 2019 12:52:32 PM 
Subject: Store Code for C&C 

Hi Team, 

New update for escalating any C&C concerns. 

Aside from mentioning the order ID, please mention the store code as well. 

The concerned teams who we are escalating it to doesn’t have visibility to check these orders in HYBRIS to confirm which store they are supposed to check. 

Providing the store code would help them identify which store the order belongs to. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Careem Now & Dominos Promotion
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Wed, 27 Nov 2019 02:03:03 -0700 (MST)

Hi Team, 

Below are the details and briefing about the careem voucher so i want everyone to go through with below email and read properly, If anyone is having any doubts about the careem voucher please let me know. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "ccwebteam" <[email-masked]>, "ccbackoffice" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Nour Hanayneh" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Wednesday, November 27, 2019 1:08:10 PM 
Subject: Careem Now & Dominos Promotion 

Hi Team, 

UPDATE – Careem promotions are actually for “CAREEM NOW” service (Food Delivery service). ONLY FOR KSA CUSTOMERS. 

In KSA if a customer who shops from Centrepoint APP or website will get Careem Now voucher code in their transactional email. If for any reason they do not see it and ask for the voucher give it to them over phone or chat. Below are the details. 

- Promo Code: NOW25 

- Discount: 25 SAR OFF 

- Usage: 1 time 
- No minimum order value 

- Valid for new Careem NOW users 

Below is a sample screenshot. 

Dominos Promotion 

Dominos promotion is valid for UAE customers only. 

Customers need to click on “Claim your AED 20 Domino’s voucher” link. 

Please make sure the agents are aware & imparting the correct information to the customers. 

Regards, 

Mustehsan Siddiqui 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Fwd: Stores Sheet For CP & Max in KSA — UAE
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Fri, 27 Dec 2019 23:54:10 -0700 (MST)

From: "Urvika Chaudhary" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 26 November, 2019 16:29:41 
Subject: Fwd: Stores Sheet For CP & Max in KSA — UAE 

Hi Team, 

Please find below the store sheet for CP KSA & CP – Max for UAE 

For Max KSA you can use below link. 

[ https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 | https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 ] 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Malik Ismail" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, November 26, 2019 12:30:54 PM 
Subject: Stores Sheet For CP & Max in KSA — UAE 

Dears, 

Please find attached stores sheet. CP KSA & CP – Max for UAE 

For Max KSA you can use below link. 

[ https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 | https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 ] 

Regards, 

Malik Ismail 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Fwd: Stores Sheet For CP & Max in KSA — UAE
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 26 Nov 2019 03:59:41 -0700 (MST)

Hi Team, 

Please find below the store sheet for CP KSA & CP – Max for UAE 

For Max KSA you can use below link. 

[ https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 | https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 ] 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Malik Ismail" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]> 
Sent: Tuesday, November 26, 2019 12:30:54 PM 
Subject: Stores Sheet For CP & Max in KSA — UAE 

Dears, 

Please find attached stores sheet. CP KSA & CP – Max for UAE 

For Max KSA you can use below link. 

[ https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 | https://docs.google.com/spreadsheets/d/1cxKy8cIPkVsJcAIb37CoM-7Jd7Wvb25Npqjj8dF7E3E/edit#gid=0 ] 

Regards, 

Malik Ismail 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Offline store inquiry
From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Tue, 26 Nov 2019 01:21:54 -0700 (MST)

PFA 
https://docs.google.com/spreadsheets/d/1Fz7fR9jFZqHC4Q_ClWkM5r_dW9SrEgod/edit#gid=2110581302 

Subject: Fwd: Update !!..Centrepoint Promotion code page
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 25 Nov 2019 05:45:30 -0700 (MST)

Hi Team 

Please go ahead and read this update about the promo code. 

Link for code KSA- [ https://www.centrepointstores.com/sa/en/coupons-offers?branchify_url=https%3A%2F%2Fcentrepoint.app.link%2FsDU9QWnvuZ%3F%25243p%3Da_google_adwords%26%2524always_deeplink%3Dfalse%26gclid%3DCjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE%26lpurl%3D%7Blpurl%7D%26~ad_set_id%3D%7Badgroupid%7D%26~campaign_id%3D%7Bcampaignid%7D%26~channel%3D%7Bnetwork%7D%26~keyword%3D%7Bkeyword%7D%26~placement%3D%7Bplacement%7D&gclid=CjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE | https://www.centrepointstores.com/sa/en/coupons-offers?branchify_url=https%3A%2F%2Fcentrepoint.app.link%2FsDU9QWnvuZ%3F%25243p%3Da_google_adwords%26%2524always_deeplink%3Dfalse%26gclid%3DCjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE%26lpurl%3D%7Blpurl%7D%26~ad_set_id%3D%7Badgroupid%7D%26~campaign_id%3D%7Bcampaignid%7D%26~channel%3D%7Bnetwork%7D%26~keyword%3D%7Bkeyword%7D%26~placement%3D%7Bplacement%7D&gclid=CjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE ] 

Link for code UAE [ https://www.centrepointstores.com/ae/en/coupons-offers?branchify_url=https%3A%2F%2Fcentrepoint.app.link%2FsDU9QWnvuZ%3F%25243p%3Da_google_adwords%26%2524always_deeplink%3Dfalse%26gclid%3DCjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE%26lpurl%3D%7Blpurl%7D%26~ad_set_id%3D%7Badgroupid%7D%26~campaign_id%3D%7Bcampaignid%7D%26~channel%3D%7Bnetwork%7D%26~keyword%3D%7Bkeyword%7D%26~placement%3D%7Bplacement%7D&gclid=CjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE | https://www.centrepointstores.com/ae/en/coupons-offers?branchify_url=https%3A%2F%2Fcentrepoint.app.link%2FsDU9QWnvuZ%3F%25243p%3Da_google_adwords%26%2524always_deeplink%3Dfalse%26gclid%3DCjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE%26lpurl%3D%7Blpurl%7D%26~ad_set_id%3D%7Badgroupid%7D%26~campaign_id%3D%7Bcampaignid%7D%26~channel%3D%7Bnetwork%7D%26~keyword%3D%7Bkeyword%7D%26~placement%3D%7Bplacement%7D&gclid=CjwKCAiAlO7uBRANEiwA_vXQ-y1YEv1rzw_zlVCLRu-PgyasbW8kFvdFdWyypl31gBbHl_3D1qsaOxoCW9wQAvD_BwE ] 

Kindly do not share the link of the page. However, you may share the promotion code separately as per category. 

Please get in touch with me for further clarification. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Mohd Imran" <[email-masked]> 
To: "ccwebteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Monday, November 25, 2019 4:58:14 PM 
Subject: Update !!..Centrepoint Promotion code page 

Hi Team, 

In order to enhance the customer experience, we can offer them promotion codes for Centrepoint KSA and UAE. 

We can offer these codes, in case wherein customer is asking for promotion code or facing any issue while placing the order. 

Kindly do not share the link of the page. However, you may share the promotion code separately as per category. 

Below are the page link for promo codes. 

UAE - shorturl.at/cIP16 

KSA - shorturl.at/jmtK0 

Regards 

Imran 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sun, 24 Nov 2019 23:19:07 -0700 (MST)

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sun, 24 Nov 2019 23:19:07 -0700 (MST)

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sun, 24 Nov 2019 06:39:15 -0700 (MST)

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sun, 24 Nov 2019 06:39:15 -0700 (MST)

Subject: RE: providing invoice 9761245797
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 24 Nov 2019 11:50:35 +0000

Hi,

Please refer this invoice.

Regards
Imran

From: Mohd Imran
Sent: Sunday, November 24, 2019 3:49 PM
To: Fauzan Ahmad . Musalman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: providing invoice 9761245797

Hi,

PFA

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 24, 2019 2:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>
Subject: providing invoice 9761245797

External email sender, please take precaution.
Hi Team,

Kindly provide us the invoice of the order #9761245797

Regards,
Fauzan

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 24 November, 2019 14:57:37
Subject: providing invoice

Respected,

Customer has requested the invoice for his order.

Order No.           9761245797

Order Status      Delivered
Email ID             [email-masked]<mailto:[email-masked]>

Please provide invoice for the same.

Thanks & Regards
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: providing invoice 9761245797
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 24 Nov 2019 11:49:21 +0000

Hi,

PFA

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, November 24, 2019 2:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Sisodia <[email-masked]>
Subject: providing invoice 9761245797

External email sender, please take precaution.
Hi Team,

Kindly provide us the invoice of the order #9761245797

Regards,
Fauzan

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 24 November, 2019 14:57:37
Subject: providing invoice

Respected,

Customer has requested the invoice for his order.

Order No.           9761245797

Order Status      Delivered
Email ID             [email-masked]<mailto:[email-masked]>

Please provide invoice for the same.

Thanks & Regards
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: providing invoice 9761245797
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Sun, 24 Nov 2019 03:35:48 -0700 (MST)

Hi Team, 

Kindly provide us the invoice of the order #9761245797 

Regards, 
Fauzan 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 24 November, 2019 14:57:37 
Subject: providing invoice 

Respected, 

Customer has requested the invoice for his order. 

Order No. 9761245797 

Order Status Delivered 
Email ID [email-masked] 

Please provide invoice for the same. 

Thanks & Regards 
Abhishek 

Subject: providing invoice
From: Abhishek Sisodia <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 24 Nov 2019 02:27:37 -0700 (MST)

Respected, 

Customer has requested the invoice for his order. 

Order No. 9761245797 

Order Status Delivered 
Email ID [email-masked] 

Please provide invoice for the same. 

Thanks & Regards 
Abhishek 

Subject: Re: Carrier Details and Logins
From: Abhishek Sisodia <[email-masked]>
To: Nitesh Singh <[email-masked]>
Date: Sun, 24 Nov 2019 00:18:47 -0700 (MST)

dhanyawad 

From: "Nitesh Singh" <[email-masked]> 
To: "Abhishek Sisodia" <[email-masked]> 
Sent: Sunday, 24 November, 2019 12:48:25 
Subject: Carrier Details and Logins 

[ mailto:[email-masked] | [email-masked] ] has shared a link to the following spreadsheet: 
[ https://docs.google.com/spreadsheets/d/1A2gOQkzL2IPYkoHJLZiHnYBygIv0jnMb91z-7ImJ6qQ/edit?usp=sharing_eil&ts=5d31af5d | Carrier Details and Logins ] 
Hi Team, 

Please find below the link to access the carrier details along with the login and password. 

Warm Regards 
Urvika 
[ https://docs.google.com/spreadsheets/d/1A2gOQkzL2IPYkoHJLZiHnYBygIv0jnMb91z-7ImJ6qQ/edit?usp=sharing_eip&ts=5d31af5d | Open in Sheets ] 

			

		Google Sheets: Create and edit spreadsheets online. 
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA 
You have received this email because someone shared a spreadsheet with you from Google Sheets. 	[ https://drive.google.com/ ] 

Subject: Carrier Details and Logins
From: Nitesh Singh <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sun, 24 Nov 2019 00:18:25 -0700 (MST)

[ mailto:[email-masked] | [email-masked] ] has shared a link to the following spreadsheet: 
[ https://docs.google.com/spreadsheets/d/1A2gOQkzL2IPYkoHJLZiHnYBygIv0jnMb91z-7ImJ6qQ/edit?usp=sharing_eil&ts=5d31af5d | Carrier Details and Logins ] 
Hi Team, 

Please find below the link to access the carrier details along with the login and password. 

Warm Regards 
Urvika 
[ https://docs.google.com/spreadsheets/d/1A2gOQkzL2IPYkoHJLZiHnYBygIv0jnMb91z-7ImJ6qQ/edit?usp=sharing_eip&ts=5d31af5d | Open in Sheets ] 

			

		Google Sheets: Create and edit spreadsheets online. 
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA 
You have received this email because someone shared a spreadsheet with you from Google Sheets. 	[ https://drive.google.com/ ] 

Subject: Pending
From: Urvika Chaudhary <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Sat, 23 Nov 2019 00:55:57 -0700 (MST)

	268535 

Please close these pending cases 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

Subject: Re: Important links
From: Piyush Mani <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: LM CS Team <[email-masked]>
Date: Fri, 22 Nov 2019 19:39:37 -0700 (MST)

ch 

From: "Apoorv Joshi" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Sent: Monday, 11 November, 2019 14:04:49 
Subject: Important links 

Hi Team, 

Please find below some important links that you'll be needing while doing the tickets: 

KSA Matrix: https://docs.google.com/spreadsheets/d/1eb-MLc9KpXnBSvvHD3uN5RSrEJIZsWsw/edit#gid=978381575 
UAE Store Inquiries: [ https://docs.google.com/spreadsheets/d/1Fz7fR9jFZqHC4Q_ClWkM5r_dW9SrEgod/edit#gid=2110581302 | https://docs.google.com/spreadsheets/d/1Fz7fR9jFZqHC4Q_ClWkM5r_dW9SrEgod/edit#gid=2110581302 ] 
Order Updation sheet: [ https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit?ts=5dc7e83b#gid=0 | https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit?ts=5dc7e83b#gid=0 ] 
Jira Link: [ https://landmark.atlassian.net/ | https://landmark.atlassian.net/ ] 

Regards, 
Apoorv 

Subject: Important links
From: Nitesh Singh <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Wed, 20 Nov 2019 23:21:23 -0700 (MST)

Hi Team, 

Please find below some important links that you'll be needing while doing the tickets: 

KSA Matrix: https://docs.google.com/spreadsheets/d/1eb-MLc9KpXnBSvvHD3uN5RSrEJIZsWsw/edit#gid=978381575 
UAE Store Inquiries: [ https://docs.google.com/spreadsheets/d/1Fz7fR9jFZqHC4Q_ClWkM5r_dW9SrEgod/edit#gid=2110581302 | https://docs.google.com/spreadsheets/d/1Fz7fR9jFZqHC4Q_ClWkM5r_dW9SrEgod/edit#gid=2110581302 ] 
Order Updation sheet: [ https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit?ts=5dc7e83b#gid=0 | https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit?ts=5dc7e83b#gid=0 ] 
Jira Link: [ https://landmark.atlassian.net/ | https://landmark.atlassian.net/ ] 

Regards, 
Apoorv 

Subject: Fwd: Careem Voucher Update
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Fri, 22 Nov 2019 05:06:19 -0700 (MST)

Hi Team 

Please go ahead and read clearly the update on Careem Voucher 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Mohd Imran" <[email-masked]> 
To: "ccwebteam" <[email-masked]>, "ccbackoffice" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Nour Hanayneh" <[email-masked]> 
Sent: Thursday, November 21, 2019 10:27:42 PM 
Subject: Careem Voucher Update 

Hi Team, 

Careem Voucher Update: 

    * Due to tech issue, “Terms & Conditions” are not updated on the Careem promotion banner. This should be fixed in next couple of days. 
    * In the interim, please inform the customers that they will receive these vouchers through an email with “Terms & Conditions”. 

Regards, 

Imran 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Fri, 22 Nov 2019 03:50:28 -0700 (MST)

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Fri, 22 Nov 2019 03:50:28 -0700 (MST)

Subject: Fwd: Delivery Proposition - WWS
From: Apoorv Joshi <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Thu, 21 Nov 2019 05:45:32 -0700 (MST)

Hi team, 

Please make sure this is followed correctly at all times during sale period. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Sent: Wednesday, 20 November, 2019 12:17:18 
Subject: Delivery Proposition - WWS 

Hi Team, 

As all of you know that there's a WWS sale is going so below are the delivery time which has been changed. 

Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, November 20, 2019 11:43:01 AM 
Subject: Delivery Proposition - WWS 

Hi Team, 

Please find the below delivery time frame for the below territories: 

	

KSA 	

UAE 

CP 	

4-6 	

2-4 

MAX 	

5-7 	

2-4 

Kuwait and Bahrain remains the same. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Delivery Proposition - WWS
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Tue, 19 Nov 2019 23:47:18 -0700 (MST)

Hi Team, 

As all of you know that there's a WWS sale is going so below are the delivery time which has been changed. 

Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, November 20, 2019 11:43:01 AM 
Subject: Delivery Proposition - WWS 

Hi Team, 

Please find the below delivery time frame for the below territories: 

	

KSA 	

UAE 

CP 	

4-6 	

2-4 

MAX 	

5-7 	

2-4 

Kuwait and Bahrain remains the same. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Shukran Update
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 20 Nov 2019 23:47:01 -0700 (MST)

Hi Team, 

Please note the customer will not be able to pay by shukran till the sale is on. However, they will be getting shukran points. 

In case the customer contacts with an issue where he is unable to pay through Shukran Please advise that there is an issue and we are working on it. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

Subject: Fwd: Link for Hubris..
From: Manish Kumar <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Wed, 20 Nov 2019 23:10:20 -0700 (MST)

Please find below the details for hybris. 

Cockpit URL: 

KSA :- [ https://extcssa.lmsin.net/cscockpit/login.zul | https://extcssa.lmsin.net/cscockpit/login.zul ] 

UAE :- [ https://extcsae.lmsin.net/cscockpit/login.zul | https://extcsae.lmsin.net/cscockpit/login.zul ] 

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Wed, 20 Nov 2019 22:55:51 -0700 (MST)

From: Abhishek Sisodia <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Wed, 20 Nov 2019 22:55:51 -0700 (MST)

Subject: Fwd: Training Batch - List of Links
From: Mahdi Hasan <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Date: Wed, 20 Nov 2019 21:04:01 -0700 (MST)

From: "Urvika Chaudhary" <[email-masked]> 
To: "LM CS Team" <[email-masked]> 
Sent: Monday, 11 November, 2019 13:44:06 
Subject: Fwd: Training Batch - List of Links 

Hi Team, 

Please find below the login details. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "inamuddin lsm" <[email-masked]>, "hussein ahmed" <[email-masked]>, "asjad hussain" <[email-masked]> 
Sent: Friday, November 1, 2019 6:09:33 PM 
Subject: Training Batch - List of Links 

FreshDesk 

[ https://landmarkgroupservice.freshdesk.com/en/support/login# | https://landmarkgroupservice.freshdesk.com/en/support/login# ] 

Hybris 

UAE - [ https://extcsae.lmsin.net/cscockpit | https://extcsae.lmsin.net/cscockpit ] 

KSA - [ https://extcssa.lmsin.net/cscockpit | https://extcssa.lmsin.net/cscockpit ] 

User: urvika 

Pass: QEXJ3c42vtnaMYoB 

Escalation Matrix: 
UAE: [ https://docs.google.com/spreadsheets/d/1qHNmYRNEkuoZYH4v8bY3T7F4iZJZVkec/edit#gid=815599454 | https://docs.google.com/spreadsheets/d/1qHNmYRNEkuoZYH4v8bY3T7F4iZJZVkec/edit#gid=815599454 ] 
Carrier details : [ https://docs.google.com/spreadsheets/d/1A2gOQkzL2IPYkoHJLZiHnYBygIv0jnMb91z-7ImJ6qQ/edit?ts=5d31af5d#gid=0 | https://docs.google.com/spreadsheets/d/1A2gOQkzL2IPYkoHJLZiHnYBygIv0jnMb91z-7ImJ6qQ/edit?ts=5d31af5d#gid=0 ] 

Process Update List: [ https://docs.google.com/document/d/1HUcNRtLHpAS_lm_aEIv8dIy2kcKeBUF7rkM1xTKkLO8/edit | https://docs.google.com/document/d/1HUcNRtLHpAS_lm_aEIv8dIy2kcKeBUF7rkM1xTKkLO8/edit ] 

JIRA: [ https://landmark.atlassian.net/secure/BrowseProjects.jspa | https://landmark.atlassian.net/secure/BrowseProjects.jspa ] 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

Subject: Appreciation Mail
From: Urvika Chaudhary <[email-masked]>
To: Joshi <[email-masked]>
Cc: LM CS Team <[email-masked]>
Date: Tue, 19 Nov 2019 23:41:07 -0700 (MST)

Kudos Apoorv!!!!! 

Here is an Appreciation mail for you from the client. 

@Team- Please ensure that the emails that you are sending to the team for approval are as crisp as the mail above. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Wednesday, November 20, 2019 10:39:39 AM 
Subject: FW: [#129742] - Re: Cleartrip Voucher update 

Hi Saurabh/Urvika/Seeta, 

See below feedback from Splash related to Apoorv’s email. 

This is superb and we are happy with how he is able to clearly communicate everything as per our requirement. 

Keep it up Apoorv! 

Kindly share this with the team – this is a very good way of asking an approval from the concept head. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Varun Sharma 
Sent: Tuesday, November 19, 2019 5:04 PM 
To: Atul Bhatia <[email-masked]>; Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#129742] - Re: Cleartrip Voucher update 

Please go ahead and offer the customer the vouchers- it is the customer’s right as the delay in vouchers was at our end. 

[ mailto:[email-masked] | @Jessie Caparas ] - the below email is a good example of case history by the customer support rep. 

Please guide the team to share information in a similar manner as it makes the approval processes quicker. 

Best 

Varun 

From: Atul Bhatia < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 19, 2019 4:59 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#129742] - Re: Cleartrip Voucher update 

Looping in Varun. Please keep Varun in loop for all escalations. He will revert 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 19, 2019 4:45:36 PM 
To: Atul Bhatia < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#129742] - Re: Cleartrip Voucher update 

External email sender, please take precaution. 

Hi Atul, 

With reference to the order number: 9748100243, 9747886256 

Customer placed these orders on May 31, 2019 and May 28, 2019 respectively. Customer was supposed to receive 2 Cleartrip vouchers for the 2 orders that he placed above, One Voucher for AED 100 Off on Cleartrip and One voucher for AED 150 Off on Cleartrip. The condition to receive these vouchers was that customer should place 2 orders above AED 250. 

We escalated this case on Aug 27, 2019. Customer contacted us on Aug 20, 2019. The Vouchers were shared with us on Sep 16, 2019. Since the vouchers were only Valid until Aug 31, 2019 - customer wasn't able to use these vouchers. Customer is now asking for a voucher for an equivalent value to compensate him. 

Customer is shopping with us since 2016 and has a total of 20 completed Orders with us valuing a total of AED 3128.45. 

Please advise if a voucher worth AED 250 can be approved in this case. Thank you for helping us close this case. 

Regards, 

Apoorv 

129742:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Fwd: WWS Promotion
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 19 Nov 2019 20:57:02 -0700 (MST)

Hi Team, 

Please find below the attached White Wednesday Sale Promotions for Centerpoint. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, November 19, 2019 12:12:02 PM 
Subject: WWS Promotion 

Hi Team, 

Please find the below WWS promotion. 

I will be sharing the promotion from Max shortly. 

The below promotion is for Centrepoint. 

	

General Offers - 20th November onwards 			

KSA 	

UAE 	

KWT 	

BAH 

Fashion 	

50 to 80% Off Fashion 	

50 to 80% Off Fashion 	

Buy 1 Get 1 Free on selected styles 	

50 to 80% Off Fashion 

Footwear 	

20% to 70% Off Footwear 	

20% to 70% Off Footwear 	

Buy 2 Get 1 Free on selected styles 	

20% to 70% Off Footwear 

Baby Essentials 	

50% to 70% Off Baby Essentials 	

50% to 70% Off Baby Essentials 	

Buy 2 Get 1 Free on selected styles 	

50% to 70% Off Baby Essentials 

Lifestyle - Home & Decor 	

30 to 60% Off Home essentials 	

30 to 60% Off Home essentials 	

Buy 1 Get 1 Free on Selected Items 	

30 to 60% Off Home essentials 

Lifestyle Bags 	

Buy 1 Get 1 Free On Bags 	

Up to 70% Off Bags 		

Buy 1 Get 1 Free On Bags 

Beauty (29th onwards) 	

Flat 40% Off Beauty 	

Flat 40% Off Beauty 	

B1G1 on all Cosmetics 	

Flat 40% Off Beauty 

Bonus offers which the customer will get with every single purchase with not minimum threshold. All of these vouchers will be sent via email. 

IN UAE 

- AED 80 Cleartrip voucher 

- AED 20 Dominos Voucher 

IN UAE 

- SAR 80 Cleartrip voucher 

- SAR 25 Careem Now Voucher 

IN BAH 

- BD 6 Cleartrip voucher 

IN KUW 

- KD 8 Cleartrip voucher 

Bank offers are additional 10% off over and above the purchase. 

- In UAE with FAB bank 

- In KSA with NCB Bank 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Fwd: C&C Update
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 19 Nov 2019 20:54:02 -0700 (MST)

Hi All, 

The C&C delivery window has changed from 14 days to 7 days now. 

Please find the below mail for further details. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, November 19, 2019 6:49:02 PM 
Subject: C&C Update 

Hi All, 

The C&C delivery window has changed from 14 days to 7 days now. 

Click the below help center update for your reference. 

[ https://helpae.centrepointstores.com/en/support/solutions/folders/44001185897 | https://helpae.centrepointstores.com/en/support/solutions/folders/44001185897# ] 

We’ll hold your order in store for 7 days, after which we’ll return the order to the warehouse and process a refund. 

Please note, it may take up to 20 days for you to receive your refund: 

1. 2-3 business days to ship your product back to our warehouse. 

2. 2 business days to perform the quality check and issue the refund. 

3. Your bank or card issuer may take an additional 2-15 days to process the transaction. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: IT Policies
From: Ashish Dabral <[email-masked]>
To: india <[email-masked]>
Date: Mon, 18 Nov 2019 07:43:52 -0700 (MST)

Hi All, 

This email is in regards to the IT and Admin policy everyone should follow. This has been noticed that we are not following the policies as per company regulations. Please see the below details and start following it with immediate effect:- 

    * Nobody is allowed to make any hardware or software changes to the workstations on the floor. Example:- Mouse or Keyboard change or add any unwanted extension in browser. 

    * 
Lock your PC while you are not at your workstation and Shutdown properly once your shift is over. If we find systems not shut down after your shift ends you will be penalized. 

    * 
Any unwanted/unknown issue should must be reported to IT department immediately without fail. 

Regards, 
Ashish Dabral