Subject: Missing item for One Order & Another Not shipped [348544]
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Tue, 17 Dec 2019 04:44:47 -0700 (MST)

Hi Team, 

Order ID : 6453668628 
Order Date : 24/11/19 

Order ID : 6452406306 
Order Date : 20/11/19 

Issue 1 - Customer has been chasing us almost since a month now. I tried to cancel and raise the refund for order ID 6453668628 as two items have not even shipped but due to some exception refund was not initiated. 

For order ID 6452406306 order is still in READY_TO_SHIPPED status from a month. Customer wants refund for that order obviously. But there also no option for cancelling it. 

Link for the issue : https://landmarkgroupservice.freshdesk.com/a/tickets/348544 

Please see to it and proceed for the refund asap as customer is not so happy with our services. 

Thanks & Regards, 
Abhishek Sisodia