Subject: Re:
From: Rehan Khan <[email-masked]>
To: Srishty Lsm <[email-masked]>
Date: Tue, 24 Nov 2020 03:59:57 -0700 (MST)

Hi Fatimah, 

Thank you for contacting us. 
​ 
As we can see that you have placed this order on Oct 13, 2020 and your order number is 6232625377. 

We would like to inform you that as we have checked you've redeem the voucher in your order to get the discount so you have received AED 3.7642 as a discount on these 2 items, so please be assured voucher is non-refundable so this is the reason you have received AED 49.2358 for these 2 items. 

Feel free to get in touch with us for further assistance. 

Your friends, 
The Support Team 

From: "Rehan Khan" <[email-masked]> 
To: "Srishty Lsm" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 15:06:50 
Subject: Re: 

For Egypt: 

username: rehan.khan 

password: CcU#ZqXNIJoHgl7V^lxb 

From: "Rehan Khan" <[email-masked]> 
To: "Srishty Lsm" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 15:06:22 
Subject: Re: 

HI Srishty, 

Find the details. 

FreshDesk 

https://landmarkgroupservice.freshdesk.com/en/support/login# 

Hybris 
UAE - https://extcsae.lmsin.net/cscockpit 

KSA - https://extcssa.lmsin.net/cscockpit 

User: urvika 

Pass: QEXJ3c42vtnaMYoB 

Escalation Matrix: 
UAE: https://docs.google.com/spreadsheets/d/1qHNmYRNEkuoZYH4v8bY3T7F4iZJZVkec/edit#gid=815599454 
Carrier details : https://docs.google.com/spreadsheets/d/1A2gOQkzL2IPYkoHJLZiHnYBygIv0jnMb91z-7ImJ6qQ/edit?ts=5d31af5d#gid=0 

Process Update List: https://docs.google.com/document/d/1HUcNRtLHpAS_lm_aEIv8dIy2kcKeBUF7rkM1xTKkLO8/edit 

JIRA: https://landmark.atlassian.net/secure/BrowseProjects.jspa 

Regards 
Rehan