Subject: Re: Part of customer order is cancel he is angry
From: Rehan Khan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Date: Sun, 1 Nov 2020 05:27:57 -0700 (MST)

Thanks for reaching out to us and giving us the opportunity to serve you. 

We truly apologise for the inconvenience caused. 

We would like to inform you that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you. 

This order is not cancelled, during quality check, we found out that item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that item. You are still going to receive the remaining items. 

We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item. 

Our delivery partner will call you before delivering these items. 

Feel free to ask any further queries in the future. 

Your Friends 
The Support Team 

From: "Ishan Ahuja" <[email-masked]> 
To: "Rehan Khan" <[email-masked]> 
Sent: Sunday, 1 November, 2020 17:56:35 
Subject: Part of customer order is cancel he is angry 

Hi Mudasar, 

Thank you for contacting us. 

We sincerely apologize for the inconvenience caused to you as this is not the type of experience we usually offer to our customers when they shop with us. 

We see that you’ve been expecting a delivery for your complete order. Unfortunately part of your order has been cancelled as the item is currently out to stock. 
We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock. 

We have already processed your refund and it will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time. 

The item may still be available at a local store near you, however we cannot check the local store availability. 
Your friends, 
The Support Team