Subject: Fwd: Amount Deduction - 1343008-8395182308
From: Apoorv Joshi <[email-masked]>
To: Rehan Khan <[email-masked]>
Date: Mon, 5 Oct 2020 02:09:17 -0700 (MST)

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Monday, 5 October, 2020 14:22:59 
Subject: RE: Amount Deduction - 1343008-8395182308 

Hi, 

We have done the refund today. 

Original Transaction ID202021451229739 

IP Address168.187.147.210Batch ID 

Transaction Date/TimeMon Oct 05 11:51:48 AST 2020Post Date1005 

Transaction ID202027943954245Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDNational Bank of Kuwait 

Card Number464452******3504Card ExpirationJun , 2022 

Transaction Amount16.830Currency Code414 

Merchant Track ID159629748400063814Result CodeCAPTURED 

Host Response00Authorization Code253789 

AVS ResponseCVD2 Validation Repsonse 

Reference ID027996001005STAN ID344863 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1407 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, September 30, 2020 3:37 PM 
To: Rashid Gafoor Kaskar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Fwd: Amount Deduction - 1343008 

External email sender, please take precaution. 

Dear Rashid, 

Kindly assist in investigating the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 5 September, 2020 16:36:13 
Subject: Amount Deduction 

Hi Team, 

Customer tried to place an order but the order wasn't successful and the amount was deducted. 

We've checked but his all orders are placed successfully so we informed the customer to provide us the order number but he continuously saying that he already contacted the customer service team. 

So please assist us so we can take further action on this case. 

Email ID - [ mailto:[email-masked] | [email-masked] ] 

Ticket Number - 1343008 

Mobile number - +96596937766 

Regards 

Rehan 

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