Subject: New Reply Received - Wrong delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 10:39:59 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Wrong delivery  Ticket comment <div dir="auto">Dear,</div>
<div dir="auto"><br></div>
<div dir="auto">The order was sent wrong from your side.</div>
<div dir="auto">Please check attached pics.</div>
<div dir="auto">On the box it is mentioned 38 as we ordered but inside it is 39.</div>
<div dir="auto">Please let me know in which branch you have same item so we can go there rather going to each branch and try to find this item.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto"><br></div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
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<div dir="auto" style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 27/09/2020  14:13  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#1522209] - Wrong delivery </div>
<div><br></div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Muhammad,<br>
</div>
<div dir="ltr">
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<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
<div><span style="font-size: 14px">Thank you for getting in touch with us.</span></div>
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<span dir="ltr" style="font-size: 14px">​</span><br>
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<span style="font-size: 14px" dir="ltr">We sincerely apologize for the inconvenience caused.</span><br>
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<div><span style="font-size: 14px"><br></span></div>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span><br>
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<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
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<span style="font-size: 14px" rel="tempredactor">As per the policy, we do not offer an online exchange of any items. However, we would suggest you visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span><br>
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<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span><br>
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<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br>
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<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">Your friends,</span><br>
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<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">The Support Team</span></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043151075440'>IMG-20200926-WA0007.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043151075441'>IMG-20200926-WA0006.jpg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043151075442'>IMG-20200926-WA0005.jpg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043151075443'>IMG-20200926-WA0004.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1522209