Subject: New Reply Received - Re: ﻿Your partial cancellation has been processed
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 27 Sep 2020 08:43:51 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: Your partial cancellation has been processed  Ticket comment <div>Ok arrange for the immediate refund. </div>
<div id="yMail_cursorElementTracker_1601196209497">Thank you<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sun, Sep 27, 2020 at 10:25 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2760663476"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Melvin</div>
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience caused.</div>
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<div>We would like to inform you that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">During quality check, we found out that item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that item. You are still going to receive the remaining items. </div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.</div>
<div dir="ltr">Please be assured once the order has been placed so we are not able to add any other item in the order. However, we suggest you please place a new order for your item.</div>
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<div>Our delivery partner will call you before delivering these items.<br>
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<div>Feel free to ask any further queries in the future.</div>
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<div>Your Friends</div>
<div>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1520506