Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 20:53:00 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<a href="https://www.centrepointstores.com/sa/en/my-account/order/6223883607?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_SA_en" style="color:rgb(0,185,229);font-family:Helvetica,Arial,sans-serif;font-size:15px;text-decoration-line:none" target="_blank" rel="noreferrer">6223883607</a>  order Number.<div>i ordered return of 2 animal print sandals 38 size.</div>
<div>In this order i also ordered return of one more shoe but i used it once so i will not return.I didnt know at that time you dont take used items.</div>
<div> <span style="font-size:16px"><a href="https://www.centrepointstores.com/sa/en/my-account/order/6225616122?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="color:rgb(0,185,229);text-decoration-line:none" target="_blank" rel="noreferrer">6225616122</a><font color="#333333"> order Number</font></span><br>
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<div><span style="font-size:16px"><font color="#333333">I ordered return of green colour 38 size textured pointed toe mules.</font></span></div>
<div><span style="font-size:16px"><font color="#333333">I would appreciate if all 3 are picked together.</font></span></div>
<div><span style="font-size:16px"><font color="#333333">I have the boxes and but in one shoe i cut the string to check size.But otherwise all 3 are unused.</font></span></div>
<div><span style="font-size:16px"><font color="#333333">You asked to seal.So should i put tape on boxes and  should i return in the same bag they came.</font></span></div>
<div><span style="font-size:16px"><font color="#333333">Thank you for bearing with me.</font></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Sep 2020 at 07:55, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div>Hi Ibtesam,<br>
</div>
<div>
<div> </div>
<div>Thank you for your prompt reply.</div>
<div>
<br>
</div>
<div>You can return online
purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">You can contact our
customer support team on (800-74636278) to book a return and to be notified of the
refund amount based on our return policy.</div>
<div> </div>
<div>You can now drop off
your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores.
Wrap your items in their original shipping packaging and bring it along with
your invoice and or provide the order number to the store staff in the absence
of an invoice.</div>
<div> </div>
<div>You can also book the
return online. You can log into your account and go to Order History. Click on
"Order number". From that page, you can see an option to return an
item. Just click on the box and follow the instructions.</div>
<div> </div>
<div>Feel free to get in
touch with us for further assistance.</div>
<div> </div>
<div><div>Your friends,</div></div>
</div>
<div>The Support Team </div>
</div></div>

	

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		<td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail&amp;utm_term=link" style="color:#4453ea" target="_blank" rel="noreferrer">www.avast.com</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1490152