Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 19:18:55 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr"><div dir="ltr">
<font color="#073763">Dear Support team,</font><div><font color="#073763">Thanks for your email.</font></div>
<div><font color="#073763">Regarding the refund, I received the first amount for the mentioned order and the second remained.</font></div>
<div><font color="#073763">Kindly note that both orders were issued and delivered together, So i'm wondering why it took all this time, This Process should have been done two weeks ago and till now I didn't receive the whole amount.</font></div>
<div><font color="#073763">I think you should escalate this issue to top levels to better manage the refund process as you manage the delivering process perfectly.</font></div>
<div><font color="#073763"><br></font></div>
<div><font color="#073763">Yours sincerely,</font></div>
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<div class="MsoNormal" style="margin-bottom:0.0001pt;line-height:11.2pt"><span style='font-family:"Trebuchet MS",sans-serif;color:rgb(7,55,99);background-image:initial;background-position:initial;background-repeat:initial'><b>Eng: ALi ELbyaa</b></span></div>
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<b><span style='font-family:"Trebuchet MS",sans-serif;background-image:initial;background-position:initial;background-repeat:initial'><font color="#073763"><span style="font-size:10pt">Production Department.</span></font></span></b><span style='font-size:12pt;font-family:"Times New Roman",serif;color:rgb(80,0,80);background-image:initial;background-position:initial;background-repeat:initial'></span>
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<div class="MsoNormal" style="margin-bottom:0.0001pt;line-height:14.4pt"><font color="#4c1130"><b><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;background-image:initial;background-position:initial;background-repeat:initial'>TAYSEER CHEMICALS &amp; FERTILIZERS GROUP</span></b><span style='font-size:12pt;font-family:"Times New Roman",serif;background-image:initial;background-position:initial;background-repeat:initial'></span></font></div>
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<font color="#4c1130"><b><span style='font-family:"Trebuchet MS",sans-serif;background-image:initial;background-position:initial;background-repeat:initial'>7<sup>th</sup> Street / Light Industrial Park / Yanbu Industrial City, Saudi Arabia</span></b><span style='font-family:"Trebuchet MS",sans-serif;background-image:initial;background-position:initial;background-repeat:initial'><br></span><b><span style='font-family:"Trebuchet MS",sans-serif;background-image:initial;background-position:initial;background-repeat:initial'>Mobile: +966 </span><span style='font-family:"Trebuchet MS",sans-serif;background-image:initial;background-position:initial;background-repeat:initial'>58</span><span style='font-family:"Trebuchet MS",sans-serif;background-image:initial;background-position:initial;background-repeat:initial'>0693352; </span></b></font><font color="#4c1130"><b>Phone: +966 14 357 2804; Fax: +966 12 661 3038 </b></font>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 24, 2020 at 1:04 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ali,<br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that as we have checked your amount has been processed from our side for 1 return request and the amount will be a credit to your card within 4-15 business days. You can also check with your bank regarding your refund.</div>
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<div dir="ltr">Please be assured our team is working to refund your amount for the 2 return request. Please allow us some time and we will get back to you soon.<br>
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<div>Feel Free to ask any further queries in the future.</div>
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<div>Your Friends</div>
<div>The Support Team</div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">Ali Elbyaa<br>chemical engineer<br><br>AL-TAYSEER CHEMICALS &amp; FERTILIZERS FACTORY<br>7th Street / Light Industrial Park / Yanbu Industrial City, K.S.A<br>Contact #: Mobile-+966580693352<br>Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1496939