Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 11:50:52 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">My case is not "closed" until the package has been collected from my home.<div>The service level is extremely unsatisfactory. Too bad because your app and products are great.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 24 Sep 2020 at 13:50, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Zainab,</div>
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<div>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that the return request has raised. The Courier partner will contact you before collecting your return item. Once the item will be collected and delivered to the warehouse so after the quality check you will receive your refund within 4-15 business days to your account.</div>
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<div>Feel free to ask any further queries in the future.</div>
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<div>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1477016