Subject: New Reply Received - Wrong item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 10:01:58 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Wrong item  Ticket comment <div>I received this item<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0ODk3NzEyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t7owu-71ne4DDmNIt2YDM-iG_rbdRL4gGsIvophPELs"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 20 Sep 2020, at 1:50 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Khulood,<br><br>Thank you for your prompt reply.<br><br>We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr">As we can see that you have placed this order on Sep 18, 2020 and your order number is 9603625009.</div>
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<div dir="ltr">Though rare this is really unfortunate that you had received a wrong item in your recent purchase with us. We understand that you are skeptical about your future purchases.<br><br>We would like to inform you that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the correct products in good condition.</div>
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<div dir="ltr">Please provide us the picture of the item which you've received so we will raise a return request and amount will be refunded in your MyCredit because you've paid for this order via MyCredit.</div>
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<div dir="ltr">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your correct products in good condition for your future purchases.</div>
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<div dir="ltr">We are looking forward to your reply.</div>
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<div dir="ltr">Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1479856