Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Sep 2020 16:57:56 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Hi,</div>
<div dir="auto">This was not prompted while ordering. As i have made mistake and apparently could not avail the option of buy 1 get 1. This was not very clear on the website.</div>
<div dir="auto">I have been a permanent customer of Centrepoint since 2006 in Kuwait.  </div>
<div dir="auto">This is a total disappointment as I have lost money during this tough time expecting i will receive 2 pairs at the price of one.</div>
<div dir="auto">Probably, i will avoid using online purchase from Centrepoint in the future.</div>
<div dir="auto">Regards.</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 18 Sep 2020 at 8:47 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<br><br>	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Abhisher,<br><br><br><br>
</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for contacting us.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We apologize for the inconvenience caused to you.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br><br><br>
</div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As we can see that you have placed this order on Sep 15, 2020 and your order number is 9603138949.</div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you that with buy 1 get 1 offer, you get 2 products for the price of 1 so you should add 2 products from the same promotion to your basket, and you will be not charged for the lowest priced item but as we have checked you've select only 1 item so this is the reason you've not received the free item.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to ask any further queries in the future.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="box-sizing:border-box"></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
<br><br>
</div>
<br><br>
</div></div>
<br><br><br><br><br><br>	<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1488805