Subject: New Reply Received - Order no 9602680078.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 14:21:10 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Order no 9602680078.  Ticket comment <div dir="auto">Pls allow me to return the product thanks</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 17 Sep 2020, 6:07 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Karthik,<br><br>Thank you for contacting us.<br>​<br>We sincerely apologize for the inconvenience caused.<br>​</div>
<div dir="ltr" style="box-sizing:border-box">As we can see that you have placed this order on Sep 12, 2020 and your order number is 9602680078.</div>
<div dir="ltr" style="box-sizing:border-box"><br></div>
<div dir="ltr" style="box-sizing:border-box">We would like to inform you that  as we have checked your order has not been updated yet so we have escalated to our team regarding to update your order status and they are working on it. Please allow us some time and we will get back to you soon.</div>
<div dir="ltr" style="box-sizing:border-box">​<br>
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<div dir="ltr" style="box-sizing:border-box">The exchange policy is not available for MAX items, so once the order will be updated so you can raised a return request.<br>
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<div>Feel free to ask any further queries in the future.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1479801