Subject: New Reply Received - Wrong size delivery of shoe with order number- 9602088877
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 16 Sep 2020 07:13:16 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Wrong size delivery of shoe with order number- 9602088877  Ticket comment <div dir="auto">Hi,<div dir="auto">Thanks for ur reply,  I would like to enquire about the pending payment refund against my last purchase order which I returned back due to sizing issue.</div>
<div dir="auto">Order number is mentioned in subject for ur reference. </div>
<div dir="auto"><br></div>
<div dir="auto">Waiting for your reply.</div>
<div dir="auto"> Thanks &amp; Regards.</div>
<div dir="auto"><br></div>
<div dir="auto">Musharraf Ashraf</div>
<div dir="auto"><br></div>
<div dir="auto">0555825878</div>
<div dir="auto">
<span style="font-family:sans-serif">0568867895</span><br>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 10, 2020, 6:07 PM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ashfi,<br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span style="font-size:14px" dir="ltr">Thank you for getting in touch with us.</span>
</div>
<div>
<span dir="ltr" style="font-size:14px">​</span><br>
</div>
<div>
<span dir="ltr" style="font-size:14px"></span><span dir="ltr" style="font-size:14px"></span><span style="font-size:14px" dir="ltr">We sincerely apologize for the inconvenience caused.</span><br>
</div>
<div><span style="font-size:14px"><br></span></div>

<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style="font-size:14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>

<div></div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1469155