Subject: New Reply Received - Order delivery delay
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 14:36:35 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Order delivery delay  Ticket comment <div dir="auto">Thank you for your response . I sent already different mails to correct my phone number which is  01096663743.<div dir="auto">And i already received other order from you by the address . </div>
<div dir="auto">And now i have athird order not received it yet by the no. <a href="https://www.maxfashion.com/eg/en/my-account/order/2000141657?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_EG_en" target="_blank" rel="noreferrer">https://www.maxfashion.com/eg/en/my-account/order/2000141657?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_EG_en</a> .</div>
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<div dir="auto">Please check it again to correct my phone number on it . </div>
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<div dir="auto">I already wish to order the cancelled order again after receiving my  current order.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 15 Sep 2020, 4:07 pm Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shaimaa,<br><br>
</div>
<div dir="ltr">Thank you for your prompt reply.<br><br>We apologize for the inconvenience caused to you.
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<span rel="tempredactor" style="font-size:14px" dir="ltr">We see that you are contacting regarding the order you placed on our website with order number <span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>2000107331</span>
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<div><span rel="tempredactor" style="font-size:14px"> As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility. </span></div>
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<span rel="tempredactor" style="font-size:14px" dir="ltr">Our courier partner tried to contact you thrice on 3 different days but mobile number was unreachable.</span><span rel="tempredactor" style="font-size:14px" dir="ltr"> We even texted you on your provided mobile number for the collection details.</span><br>
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<span rel="tempredactor" style="font-size:14px" dir="ltr">The courier has now sent the items back to the warehouse after 10 days of keeping them in their facility and amount has been processed from our side and the refund will be a credit to your card within 4-15 business days. You can also check with your bank regarding your refund.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Now, we would request you to order these items again from our website. </span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1451885