Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Sep 2020 20:55:10 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div>I have replied to the email ( i have also sent a different email from the MAX APP) i have no idea why this is happening.
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<div>Please solve this issue! </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NjczNTUwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wXI6ICOoIz3zJ1EFKRHAE1xAou4OsCXgFWljZ9G0BDU"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 11 Sep 2020, at 9:25 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1446621</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Rehan Khan : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Yumna,<br>
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Thank you for ​your prompt reply.<br>
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We sincerely apologize for the inconvenience caused.<br>
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We would like to inform you that as we have received information from our team that they've received only 3 items and the return request is raised for 6 items so please inform us how many items you've returned to the courier team so we can further investigate
 and assist you regarding your refund.</div>
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<div dir="ltr">We are looking forward to your reply.</div>
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<div dir="ltr">Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1446621