Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 12 Sep 2020 07:57:37 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">I send already my address you collect all the items?or only the missing items?</div>
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<div>On Sat, Sep 12, 2020, 11:56 AM Mary Ann &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Then what should i do?</div>
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<div dir="ltr" class="gmail_attr">On Sat, Sep 12, 2020, 11:51 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Mary,<br>
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<div>Thank you for your prompt reply.<br>
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We apologize for the inconvenience caused.<br>
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We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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 As per the policy, these all products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.</div>
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<div dir="ltr">So please provide us your full address and mobile number for the collection of these return item.</div>
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Please refer to the below link for any further information on non-returnable items:<br>
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<a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
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<div>The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1474697