Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 12 Sep 2020 07:43:10 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Can i return all the products that I purchased?<div dir="auto">Thank you</div>
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<div>On Sat, Sep 12, 2020, 11:41 AM Mary Ann &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Mary ann Alibania<div dir="auto">0507357461</div>
<div dir="auto">Teabreak building room 603</div>
<div dir="auto">Opposite of Hamdan Center</div>
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<div dir="ltr" class="gmail_attr">On Sat, Sep 12, 2020, 10:56 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mary,<br><br>Thank you for contacting us. <br><br>We sincerely apologize for the inconvenience caused.<br><br>As we can see that you have placed this order on Jul 31, 2020 and your order number is 6212779036.<br><br>Though rare this is really unfortunate that you had received a missing piece in your recent purchase with us. We understand that you are skeptical about your future purchases. <br><br>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the complete products in good condition. <br>However, in your case is a rare exception and we are truly sorry for the incomplete product you received.<br><br>As you've received 3 incomplete item so we have raised a return request for these 3 items(161728581, 161775917, 161735046).<br>So please provide us your full address and mobile number for the collection of these return item.</div>
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<br>​We are looking forward to your reply.<br><br>Your Friends<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1474697