Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Sep 2020 00:10:04 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">Dear Sir/Ma'am,<div><br></div>
<div>Thank you for prompt response. The address is as follows:</div>
<div>Sunstar 1 CBD 22, International city</div>
<div>Phone :0504210544</div>
<div><br></div>
<div>Will I be receiving the correct product in exchange?</div>
<div> </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 10, 2020 at 8:06 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Biju,<br><br>
</div>
<div>Thank you for contacting us. </div>
<div>​</div>
<div>We sincerely apologize for the inconvenience caused.</div>
<div>​</div>
<div dir="ltr">As we can see that you have placed this order on Sep 7, 2020 and your order number is 9601948086.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Though rare this is really unfortunate that you had received a different item in your recent purchase with us. We understand that you are skeptical about your future purchases. <br><br>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the correct product in good condition. </div>
<div dir="ltr">However, in your case is a rare exception and we are truly sorry for the different product you received. <br>
</div>
<div dir="ltr"><br></div>
<div dir="ltr">As we have checked you've already raised a return request for your item so please provide us your full address and mobile number so we can arrange a collection for your return item.</div>
<div><br></div>
<div>We are looking forward to your reply. </div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465153