Subject: New Reply Received - Missing item in order 8201595262
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Sep 2020 08:51:01 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Missing item  in order 8201595262  Ticket comment <div>
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<div style="direction: ltr">69302024 please let the delivery<span id="ms-outlook-ios-cursor"></span> company contact me to check which day they are coming to confirm the address and have the item with me.</div>
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<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, September 8, 2020 11:49:18 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1463536] - Missing item in order 8201595262
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<div dir="ltr">Hi ​Layalrabaa<br>
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Thank you for contacting us. </div>
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<div>We apologize for the inconvenience caused.<br style="box-sizing:border-box">
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<div dir="ltr">Though rare this is really unfortunate that you had received a incomplete item in your recent purchase with us. We understand that you are skeptical about your future purchases. <br style="box-sizing:border-box">
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<div dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the complete products in good condition. We rely
 on Kuwait's best courier partners to deliver the products to the customer. </div>
<div dir="ltr">However, in your case is a rare exception and we are truly sorry for the incompelete product you received. </div>
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<div dir="ltr">We would like to inform you that as we have checked you've already raised a return request for your item so please provide us your full address and mobile number so we can arrange a collection for your return item.</div>
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<div dir="ltr">We are looking forward to your reply.</div>
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<div dir="ltr">Your Friends<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1463536