Subject: New Reply Received - Wrong product and less product delivered
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 07:52:03 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Wrong product and less product delivered  Ticket comment <div dir="ltr">
<div>Hi Team,</div>
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<div>Please note order no 9600795662 was collected yesterday by your messenger though i did not get the reference number for the same. As informed earlier materials of order no 9600694178 are not returned and no need to refund the amount also.</div>
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<div>Thank You</div>
<div>Binita<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Sep 5, 2020 at 8:42 PM Binita Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Dear Team,<div><br></div>
<div>Thank you for your prompt response. Really appreciated!</div>
<div>Unfortunately I have used the wrong size brief from order no 9600694178, hence it is not advisable to return and also no need to return the said amount into my account.</div>
<div>This is a lesson to learn and please ensure this kind of mistake is not repeated again.</div>
<div>One piece from Order no 9600795662 can be collected anytime.</div>
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<div>Please feel free to contact if anything required.</div>
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<div>Thank You</div>
<div>Binita<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 5 Sep 2020, at 4:46 PM, Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr">
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Binita,<br><br>Thank you for your prompt reply.<br><br>We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that as we have checked you have received only 1 brief under this order 9600795662 and you have received different size of briefs under this order 9600694178.</div>
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<div dir="ltr">So we are refunding your amount for both of these items and you can keep your items with yourself, so please inform us can we raised a refund request for these 2 items.</div>
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We are looking forward to your reply.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1451927