Subject: New Reply Received - Wrong product and less product delivered
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 04 Sep 2020 16:25:16 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Wrong product and less product delivered  Ticket comment <div>Dear Team,</div>
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<div>Thank you for responding to my email. Appreciated!</div>
<div>If you can track by name and mobile no I am your regular online customer.</div>
<div><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)">No doubt your delivery and courier services are excellent however I am concern about the product packed inside the box.</span></div>
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<div>Normally I use click and collect for the delivery options however these days I am skeptic to go malls and gathering places  due to the current situation.</div>
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<div>Nevertheless below product details with order no for your action.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NDMxMDEwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZTI67nFWQLNOijvY8CvPIr1Ay4iNG4WRoJ0qGLyZqcE"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NDMxMDEwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.I20eFgvIklMf3-juQRKVWDAruQ-oh4TOyQWzrgwJpcQ"><br>
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<div><br></div>Thank You<div>Binita<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4 Sep 2020, at 3:15 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Binita,<br><br>Thank you for contacting us. <br><br>We sincerely apologize for the inconvenience caused.<br><br>As we can see that you have placed 2 orders and your order number are ​9600795662and 9600694178.</div>
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<div dir="ltr">Though rare this is really unfortunate that you had received a only 1 brief in your order and 1 brief size is different  in your recent purchase with us. We understand that you are skeptical about your future purchases. <br><br>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good condition. We rely on UAE's best courier partners to deliver the products to the customer. </div>
<div>However, in your case is a rare exception and we are truly sorry for the missing piece and different size of product you received. </div>
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<div>We request you to please provide us the picture of the both item you've received, so we can take further action on this issue.</div>
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<div>We are looking forward to your reply.</div>
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<div>Your friends,<br style="box-sizing: border-box">
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<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1451927