Subject: New Reply Received - Days to collect order
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 04 Sep 2020 09:03:25 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Days to collect order  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">My question is upon arrival of the product in the store within how many days should I collect it?</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 4 Sep 2020, 1:02 pm Shoemart, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Devu,<br><br>Thank you for contacting us. <br>​</div>
<div dir="ltr">We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4-5 working days. You’ll receive an SMS and an email when your order is ready for collection.</div>
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<div dir="ltr">You  have within 14 days to do a return and a refund.</div>
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<div dir="ltr">You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-74636278 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (Shoemart) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you will paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you will paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. </div>
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<div dir="ltr">Feel free to ask any further queries in the future.<br><br>Your Friends<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1453582