Subject: New Reply Received - Return order # 8398111276
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 17:43:08 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Return order # 8398111276  Ticket comment <div dir="auto">Thank you for your reply<div dir="auto">My address is Hawally, block 7, building 18, hassan al basri street, appartment 18, floor 6.</div>
<div dir="auto">Mobile number: 55751133</div>
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<div dir="auto">Thank you</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 31, 2020, 3:35 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Abdo,</div>
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<div dir="ltr">Thank you for contacting us. <br><br>We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr">As we can see that you have placed this order on Aug 18, 2020 and your order number is 8398111276.</div>
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<div dir="ltr">Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. <br>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on Kuwait's best courier partners to deliver the products to the customer.​</div>
<div dir="ltr">However, in your case is a rare exception and we are truly sorry for the defective product you received.</div>
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<div dir="ltr">As we can see you've already raised a return request on item on Aug 29, 2020 so please provide us your full address and mobile number so we can arrange a collection for your return item.<br><br>We are looking forward to your reply.<br><br>Your Friends<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1439851