Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 10:43:31 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Good day, </div>
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<div dir="auto">You may proceed with the refund of AED82,50. Thank you. </div>
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<div dir="auto">Kind regards, </div>
<div dir="auto">Ruvimbo Gwanzura </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 30 Aug 2020 at 16:32 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div dir="ltr">Hi Ruvimbo,<br><br>Thank you for your prompt reply.<br><br>We sincerely apologize for the inconvenience caused.<br><br>We would like to inform you that as you have mentioned you are already using the piece since you have received so we are not able to return the item because once these products have been used so it is not possible for the store to resell it again to the customer.</div>
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<br><br><div dir="ltr">But as you have received 1 piece instead of 2 pieces so can we provide you the voucher with the half value(82.5 AED) of your item.</div>
<br><br><div dir="ltr">Please inform us so we can take further action on this issue.</div>
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<br><br><div dir="ltr">We are looking forward to your reply.</div>
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<br><br><div dir="ltr">Your Friends</div>
<br><br><div dir="ltr">The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1430757