Subject: New Reply Received - Fwd: Center point deductions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 12:11:00 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Fwd: Center point deductions  Ticket comment <div dir="ltr"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Byju K</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sun, Aug 23, 2020 at 4:16 PM<br>Subject: Fwd: Center point deductions<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>Cc: Divya Byju  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="ltr">Dear Support Team,<div><div class="gmail_quote">
<div dir="ltr" class="gmail_attr"><br></div>
<div><div dir="auto">Out of the 5 transactions you mentioned, the below 2 are the only confirmed orders:</div></div>
<div dir="auto"><br></div>
<div dir="auto">
<div>KWSQ:021755015967 - KD 12.25 </div>
<div dir="auto"><div>KWSQ:021844013741 - KD 11.80</div></div>
<div dir="auto"><br></div>
<div dir="auto">I had another order on 8Th August order #8396440022 which is delivered but due to a cancelled product, there is additional KD 2.25 which should be credited to account.</div>
<div dir="auto"><br></div>So in total Centrepoint have charged 6.34, </div>
<div dir="auto">5.24 and 12.25 extra and additional 2.25 kd(due to a product cancellation )</div>
<div dir="auto"><br></div>
<div dir="auto"><b><font color="#ff0000">Total amount to be refund -KD 26.08</font></b></div>
<div dir="auto"><b><br></b></div>
<div><b>Appreciate if you can credit the amount ASAP.</b></div>
<div dir="auto"><b><br></b></div>
<div dir="auto"><b>Thanks.</b></div>
<div dir="auto"><b><br></b></div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, Aug 22, 2020 at 5:00 PM Byju K &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>TELL ME WHICH ARE YOUR ORDER AND NOT.</div>
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<div><table cellspacing="0" border="1" id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions" style="margin-left:0px;width:781px;border-spacing:0px;border-bottom:1px solid rgb(154,192,228);border-left:none;border-right:none;border-top:1px solid rgb(154,192,228);color:rgb(0,0,0);font-family:daxregular;font-size:15px;border-collapse:collapse"><tbody><tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl10">
<td id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl10_td8" style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 42px;font-family:daxmedium;width:67px">06/08/2020</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:88px">Debit -KNET Purchase</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:166px"><table id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-MAINTable8"><tbody>
<tr><td style="padding:2px 10px;font-family:daxmedium">0608 Landmark Centr KW KWSQ:021933033547</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR8"><td style="padding:2px 10px;font-family:daxmedium">Landmark Central Marke 0</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR8"><td style="padding:2px 10px;font-family:daxmedium">E0268301 KW KW</td></tr>
</tbody></table></td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:69px">06/08/2020</td>
<td style="font-size:12px;color:red;padding:2px 10px 2px 20px;font-family:daxmedium;width:63px">{6.340}</td>
</tr></tbody></table></div>
<div><br></div>
<div><table cellspacing="0" border="1" id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions" style="margin-left:0px;width:781px;border-spacing:0px;border-bottom:1px solid rgb(154,192,228);border-left:none;border-right:none;border-top:1px solid rgb(154,192,228);color:rgb(0,0,0);font-family:daxregular;font-size:15px;border-collapse:collapse"><tbody><tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl11">
<td id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl11_td9" style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 42px;font-family:daxmedium;width:67px">06/08/2020</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:88px">Debit -KNET Purchase</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:166px"><table id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-MAINTable9"><tbody>
<tr><td style="padding:2px 10px;font-family:daxmedium">0608 Landmark Centr KW KWSQ:021940029313</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR9"><td style="padding:2px 10px;font-family:daxmedium">Landmark Central Marke 0</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR9"><td style="padding:2px 10px;font-family:daxmedium">E0268301 KW KW</td></tr>
</tbody></table></td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:69px">06/08/2020</td>
<td style="font-size:12px;color:red;padding:2px 10px 2px 20px;font-family:daxmedium;width:63px">{5.240}</td>
</tr></tbody></table></div>
<div><table cellspacing="0" border="1" id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions" style="margin-left:0px;width:781px;border-spacing:0px;border-bottom:1px solid rgb(154,192,228);border-left:none;border-right:none;border-top:1px solid rgb(154,192,228);color:rgb(0,0,0);font-family:daxregular;font-size:15px;border-collapse:collapse"><tbody><tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl14">
<td id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl14_td12" style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 42px;font-family:daxmedium;width:67px">05/08/2020</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:88px">Debit -KNET Purchase</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:166px"><table id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-MAINTable12"><tbody>
<tr><td style="padding:2px 10px;font-family:daxmedium">0508 Landmark Centr KW KWSQ:021844013741</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR12"><td style="padding:2px 10px;font-family:daxmedium">Landmark Central Marke 0</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR12"><td style="padding:2px 10px;font-family:daxmedium">E0268301 KW KW</td></tr>
</tbody></table></td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:69px">05/08/2020</td>
<td style="font-size:12px;color:red;padding:2px 10px 2px 20px;font-family:daxmedium;width:63px">{11.800}</td>
</tr></tbody></table></div>
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<br><div><br></div>
<div><table cellspacing="0" border="1" id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions" style="margin-left:0px;width:781px;border-spacing:0px;border-bottom:1px solid rgb(154,192,228);border-left:none;border-right:none;border-top:1px solid rgb(154,192,228);color:rgb(0,0,0);font-family:daxregular;font-size:15px;border-collapse:collapse"><tbody><tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl21">
<td id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl21_td19" style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 42px;font-family:daxmedium;width:67px">04/08/2020</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:88px">Debit -KNET Purchase</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:166px"><table id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-MAINTable19"><tbody>
<tr><td style="padding:2px 10px;font-family:daxmedium">0408 Landmark Centr KW KWSQ:021755015967</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR19"><td style="padding:2px 10px;font-family:daxmedium">Landmark Central Marke 0</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR19"><td style="padding:2px 10px;font-family:daxmedium">E0268301 KW KW</td></tr>
</tbody></table></td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:69px">04/08/2020</td>
<td style="font-size:12px;color:red;padding:2px 10px 2px 20px;font-family:daxmedium;width:63px">{12.250}</td>
</tr></tbody></table></div>
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<div><table cellspacing="0" border="1" id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions" style="margin-left:0px;width:781px;border-spacing:0px;border-bottom:1px solid rgb(154,192,228);border-left:none;border-right:none;border-top:1px solid rgb(154,192,228);color:rgb(0,0,0);font-family:daxregular;font-size:15px;border-collapse:collapse"><tbody><tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl23">
<td id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-ctl00_ContentPlaceHolder1_dgrdAcctTransactions_ctl23_td21" style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 42px;font-family:daxmedium;width:67px">04/08/2020</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:88px">Debit -KNET Purchase</td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:166px"><table id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-MAINTable21"><tbody>
<tr><td style="padding:2px 10px;font-family:daxmedium">0408 Landmark Centr KW KWSQ:021755013021</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR21"><td style="padding:2px 10px;font-family:daxmedium">Landmark Central Marke 0</td></tr>
<tr id="gmail-m_-5000121334676406045m_-3178791244846172082m_6122225946318574481gmail-TR21"><td style="padding:2px 10px;font-family:daxmedium">E0268301 KW KW</td></tr>
</tbody></table></td>
<td style="font-size:12px;color:rgb(93,94,94);padding:2px 10px 2px 20px;font-family:daxmedium;width:69px">04/08/2020</td>
<td style="font-size:12px;color:red;padding:2px 10px 2px 20px;font-family:daxmedium;width:63px">{12.250}</td>
</tr></tbody></table></div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Aug 25, 2020 at 6:35 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Byju ,</div>
<div dir="ltr">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Thank
you for getting in touch with us.</span>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Please
provide us order no with more details about your inquiry so we can further assist you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We
look forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1416906