Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 08:30:32 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Good day, </div>
<div dir="auto">Thank you for your response. I would</div>
<div dir="auto">Like to find out if there is a way in which I can have the second unit sent to me? I have since used the item I received. I have attached image of the unit I received. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MjE2NzAyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5t5tbZbYNw66SFH5FpRJEORFPKkuNbspEAqaQ_j5cLI" style="max-width: 100%"></div>
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<div dir="auto">Kind regards, </div>
<div dir="auto">Ruvimbo Gwanzura </div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 30 Aug 2020 at 10:19 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<br><br>	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Ruvimbo,<br><br>Thank you for contacting us. <br><br>We sincerely apologize for the inconvenience caused.<br><br>As we can see that you have placed this order on Aug 23 2020 and your order number is 9798965114.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Though rare this is really unfortunate that you had received a incomplete item in your recent purchase with us. <br>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good condition. We rely on UAE's best courier partners to deliver the products to the customer. </div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>However, in your case is a rare exception and we are truly sorry for the incomplete product you received.</div>
<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you this is the non-returnable item but as you've received a incomplete item so please provide us the picture of the incomplete item you have received so we can take further action on this issue and raise a return request on your behalf. Amount will be refunded to your card within 4-15 working days.</div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are looking forward to your reply.</div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> <br>Your friends,<br>The Support Team</div>
<br><br><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1430757