Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 05:13:25 +0000

Hi Rehan Khan,  The customer has responded to the ticket.  Returns  Ticket comment <div><div dir="auto">Hi. Thanks for getting back to me.</div></div>
<div dir="auto">In that case, so its possible that I can go back to any centrepoint? Like nearby al ghurair and have it exchange there? What if the same item is not available in the store? Would they allow to exchange other shoes with same price? </div>
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<div dir="auto">Please let me know what is the status of this return process for the shoes i ordered. Is anyone will pick it up and exchange? Or shall i go to any nearest store? What is the requirements if ill go in nearby store?</div>
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<div dir="auto">Thank you so much</div>
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<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 30 Aug 2020 at 9:01 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<br><br><div dir="ltr">Hi Ayra,</div>
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<br><br><span style="font-size:14px">Thank you for getting in touch with us.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span><br><br><br>
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<br><br><span rel="tempredactor" style="font-size:14px"></span><br><br><br>
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<br><br><span rel="tempredactor" style="font-size:14px" dir="ltr">As per our records, you have already raised a return request of this item ( Skechers Men's Textured panelled Trainer Shoes ) on Aug 28, 2020. </span><span rel="tempredactor" style="font-size:14px" dir="ltr">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span><br><br><br>
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<br><br><div><span rel="tempredactor" style="font-size:14px"><br></span></div>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br><br><br>
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<br><br><div><span rel="tempredactor" style="font-size:14px"><br></span></div>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br><br><br>
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<br><br><div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Sent from my Iphone</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1434046